Winstoria Casino - general discussion

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I've been trying to verify my bank account for several weeks to no avail. . I sent all the necessary and very visible to the finance department several times as I was told by support!!" Nothing!!!

Care to explain further, please? What does it mean "nothing"? Has the casino rejected some documents, or are you left without an update? Do you know what was wrong with those documents?

Let me know, please.

By that I mean I didn't get any information or an answer

Hi, I understand from your complaint that this verification situation has been going on for 3 weeks. This is quite unpleasant if it is just a matter of verifying a bank account. 

But the question is, what is the problem with the documents you sent, since you say they are clear to see? Did you get a reason from the casino why they don't accept them? 

I also read that the casino replied that you should receive an email from the finance department. You mentioned that you didn't receive anything. Have you tried checking other tabs like Spam or similar? Sometimes emails can end up in those folders as well. 

However, since this situation has been going on for quite a while and I don't think it's any science to verify a bank account, I think you did the right thing by filing a complaint. 

However, in this case, we will have to wait and see if you get the email or if you get any relevant reply from the casino regarding your case. 

If this happens, please do not hesitate to let us know. 

I would like to know how these reviews came about. I was aware that the few free spins or small change paid for reviews, but does that have to be the case?

This casino is a PURE scam casino

I requested a payout via bank transfer so enter Iban and press payout, which happens. Suddenly I requested the payout via Mifinity and I don't even have an account anymore! The whole thing has now been canceled a total of 6 times and I haven't received anything by email or via Live chat an answer!

This casino is a pure scam and I hope that the review will be edited here!

I wrote off the money and see it as a lesson, but then the casino should at least be blacklisted or rated differently!

DON'T PAY INTO IT!

Hello regarding our casino review process, I am attaching a guide here so you can see how our team does it. 

Regarding the problem that occurred in the casino, when you withdrew via bank transfer everything was fine and when you wanted to withdraw via Mifinity they blocked your account ? 

Let me know so we can try to help you.

No!!!

I clicked on BANK TRANSFER, entered my Iban and sent the whole thing.

Then I wanted to see what was going on with my payout. It said Mifinty even though I didn't pay out on Mifinty.

Magically, the withdrawal method changed from bank to Minfinty WITHOUT me doing anything like that!

Ps: At least they managed to pay out

So, are you saying you have the money already? I'm a bit confused 🙂

My withdrawal has been in-progress for almost 2 weeks now, first batch of 500e has been paid the next day but then nothing

Hi, I see that you have opened a complaint about this problem. From it I read that the casino asked you for additional documents that you have to provide as part of the additional verification. Could you please let us know if you were able to verify successfully and if the withdrawal was also okay ? 

I sent the requested documents but afterwards they responded that my account is undergoing additional check by the risk department seems like its not going to happen

why do say that it accepts players from Russia, if they do not.

It is a common thing that the casino has some additional checks when it verifies documents. In this case you have to wait until the investigation is done and see what they tell you and what the final result will be. No need to be skeptical just yet. 

I will keep my fingers crossed for you. 🤞

Hello, can you also confirm where you got the information that they don't accept players from Russia ? Is it written in the Terms and Conditions or did you find it out some other way ? 

It is possible that the terms may have changed, so if you find something that doesn't match on our website and on the casino website, you can let us know here:

I registered at Wintopia today, got a welcome bonus and started playing. I chose Paysafe as my deposit method.

When I then selected Paysafe and went to deposit the amount, and then I saw a UTORG field that really surprised me, I was supposed to change the destination and buy crypto, so I unchecked the field and could no longer deposit .Then I tried this with Skrill, and again I saw the field with the word Utorg and was asked to buy crypto.

The customer service didn't have any advice, nor did the support, just said I should use another payment method, I said, I did it and chose Skrill, but then I also saw Utorg, so far I haven't heard any other answer from support .

Hello Jaro

Read my report about Wintopia what I just experienced

Hello Radka

Please read my report here in the forum about Wintopia, and what do you say about it?

Hello there!

Frankly, I have nothing to say; to be honest, I do not fully understand what happened. To me, it almost sounds like a bug, and it's super sad that you have no response from the casino.

Until the casino properly addresses this issue, I wouldn't deposit. How about you?