The player from Bavaria has been trying for several weeks to verify his bank account. Despite sending all required documents to the Financial Department, the account remains unverified. The complaint was rejected as the player stopped responding.
Winstoria Casino - Problems with bank account verification.
Amount: €3,000
Winstoria Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Visitor
1 HOUR AGO Original
Translation
For several weeks now, I have been trying in vain to verify my bank account. I have sent all the necessary and clearly visible documentation to the Financial Department several times, as directed by the support staff, but nothing has happened!!
Automatic translation:
Public
Public
1 year ago
Hello speedo4711,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winstoria Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello , it was all up to Ba
nkkonto verified. As a result, I can not make a payment. The last conversation was last night, . I was asked if I had replied to the email from the finance department. But I didn't get any email. So the content of the email was duplicated. It said which documents I should send. But I've already done that several times. All documents were also clearly visible. I was told to wait for the response from the finance department. This has been going on for more than three weeks now with the verification. But nothing happens. Please help me
Automatic translation:
Public
Public
1 year ago
Hello speedo4711,
Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?
