Winrolla Casino - general discussion (page 3)

Hello Radka,

Thank you for your message. I believe there may be a slight misunderstanding regarding the current status of my case.

The account suspension itself has now been implemented. However, there was initially a mix-up regarding the timelines of my cases with BillyBets and Winrolla. Furthermore, I was repeatedly sent incorrect GDPR data. Several more weeks passed before I finally received the correct data and could clearly prove the original suspension request. My Winrolla account was finally suspended in May 2026.

My actual, still unresolved concern, however, is the refund.

On October 22, 2025, at 1:09 PM, I explicitly requested an immediate account suspension from Winrolla via live chat due to my gambling addiction. Support confirmed that my request was forwarded. Nevertheless, I was still able to make deposits and play throughout November 2025.

On August 7, 2026, I sent Winrolla the relevant documentation and my refund request again via email. Despite the long wait and repeated inquiries, I have still not received a concrete decision or a binding payment date.

I completely agree with you that the handling of my account suspension request was unacceptable. However, it's important to me that the outstanding claim for reimbursement remains a central issue. The account suspension has now been implemented, but the financial consequences of the continued deposits remain unclear.

Thank you.

Winrolla has a very modern design, but I've noticed that its provider catalog is somewhat limited compared to other newer casinos. Before depositing, check if they have your favorite games, because sometimes the most popular titles from Pragmatic or Play'n GO are missing.

Ah, thank you. I understand it better now. I have to admit that both situations are quite complicated, and I probably got a little lost.

I understand that the refunds are an important part of resolving the whole situation. Still, I’m glad the account has finally been closed. Although I think I’ve already shared my opinion on how smoothly that was handled, and I stand by it.

For example, I wouldn’t want to say, for example, whether a delayed withdrawal should eventually take priority over an account closure. But I still think handling these situations responsibly should be something we can take for granted.

Hello, thanks for sharing your point of view. I imagine having the most popular titles from well-known game providers is something players care about. 🙂