Winrolla Casino - general discussion

If you want to discuss anything related to Winrolla Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The casino in question advertises its bonuses, but refuses to pay the previous week's cashback refund. First they lied that they only pay players who have reached VIP level 3. When this is not mentioned in the rules, I received an email saying that I am entitled to cashback. Despite this, they refuse to refund the bonus.

That doesn't sound good at all. If they advertise it on the website, they surely should stick to it, right?

The exact same thing happened to me with the cashback. Furthermore, an account can't be closed if you have an active withdrawal. This means that if you want to close your account due to gambling addiction, you can't save any money through withdrawal because you can't close the account. Therefore, the money you want to withdraw will be lost. Withdrawals take 96 hours. That's also just too long. 

I see what happened, but it concerns sports betting, which we don't have the expertise to understand.

As for withdrawals and closing accounts, it's common that if you have an active withdrawal, it's not possible to do so. 

So try to wait for the money and then close the account.

Could you let me know about both processes, whether you have a problem or whether they are successful?