Winrolla Casino - general discussion

If you want to discuss anything related to Winrolla Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The casino in question advertises its bonuses, but refuses to pay the previous week's cashback refund. First they lied that they only pay players who have reached VIP level 3. When this is not mentioned in the rules, I received an email saying that I am entitled to cashback. Despite this, they refuse to refund the bonus.

That doesn't sound good at all. If they advertise it on the website, they surely should stick to it, right?

The exact same thing happened to me with the cashback. Furthermore, an account can't be closed if you have an active withdrawal. This means that if you want to close your account due to gambling addiction, you can't save any money through withdrawal because you can't close the account. Therefore, the money you want to withdraw will be lost. Withdrawals take 96 hours. That's also just too long. 

I see what happened, but it concerns sports betting, which we don't have the expertise to understand.

As for withdrawals and closing accounts, it's common that if you have an active withdrawal, it's not possible to do so. 

So try to wait for the money and then close the account.

Could you let me know about both processes, whether you have a problem or whether they are successful? 

This casino has been ignoring my emails for weeks. I requested account closure. No response, even after 20 emails. I then deposited again and won a little. They won't pay out and continue to ignore my emails.

Hi, have you tried contacting us via email and live chat, but no one is responding? 

If you're having trouble with both methods, know that we'll always try to help you if possible. 

So if you're interested, be sure to file a complaint.

Hello

They paid out three days after I wrote here. Despite this, they continue to ignore all my inquiries. At one point in the live chat, they told me it was too much work for them to process emails in order of delivery. For weeks now?! I want to close my account, but that's only possible via email. But they still aren't responding. No one is answering the live chat anymore either. What can I do? Can you help me close my account?

Please file a complaint here if the reason for closing the account is gambling issues. They should close it as soon as possible in such cases.

Hello 🙂

Despite having several years of experience in the casino world, I'm somewhat confused by this casino and wonder if there's some kind of system error on their end, or if certain casino groups are simply trying to fool all their users. In any case, this casino is offering daily no-deposit bonuses that are practically impossible to obtain.

I fully understand, as you also emphasize more and more often, that casino bonuses are for entertainment purposes and that one shouldn't be too critical, especially with no deposit offers; I completely agree.

But I also think that if a casino offers a no deposit bonus, the maximum win should be fair, for example, ten times the deposit amount, and a wagering requirement of x60 would also be acceptable. As we know, there are even providers that offer, for example, €5 no deposit bonuses with a €5 withdrawal limit, etc. Nobody forces a casino to offer these no deposit bonuses, and I also think that offering bonuses like this one tends to scare away potential customers. One could ask why he's posting this here now, but it doesn't make sense to me, and I feel like I'm being taken for a fool. So, I have to politely ask who the fool is here – the operator, who demonstrates a lack of respect for fairness with such offers, or, as he apparently thinks, the online casino users?

What's starting to irritate me here? I registered with you on November 30th, and as is almost always the case with these crab-themed casinos, there were problems with the 300% bonus promised during affiliate registration not being activated under "Available Bonuses." Since I know that the chat agents at these casinos are completely useless, and even a screenshot showing the registration code plus the website displaying 300% + spins would have only elicited a tired "Unfortunately, this bonus is not available for you. But we have another fantastic, unique 100% bonus offer for you," I decided against making a deposit.

After I registered, the operator was presumably in hibernation, because I didn't receive my first "advertisement" until the beginning of February, offering a €7 credit without any information about the bonus terms and conditions, such as wagering requirements and maximum win. (I've had zero logins since registering, and of course no deposits – zero deposits to this day.)

One day later, the exact same email arrived with 7 euros, then another day later with 25 spins, and then they probably went back into hibernation 🙂

The official end date was March 6th, and that was celebrated... with €7 no deposit (see email above), no conditions. What happened next? Creatively, one day later with €7 no deposit, and then the next day with €10, still no conditions mentioned.

Then, the very next day, an English subject line email arrived with 30% English text followed by German text, and believe it or not, the bonus conditions mentioned for the first time at the bottom.

Maximum win 1.5x bonus with 75x wagering requirement. Well, that wouldn't be terribly annoying. But it explains why the terms and conditions were never included in the emails before. 🙂

Here's an overview of the emails with dates and amounts, if you read them more closely.

To be fair, some (but by no means all) of the newer emails mention the offer details at a significant distance in the text, while some casino providers, at best, refer to the bonus terms and conditions and bury the fact that the maximum win is, for example, €10 somewhere there ;o) But again, that only applies to about one in three emails; the others simply state that you have a credit of xx euros. And I find it rather strange that to this day no one there has noticed that their emails are partly in German and partly in English; I also find that somewhat unprofessional. It seems to me that they're somehow out of control, that no one in management is actively managing the processes.

When these no-depost bonuses started arriving more and more frequently, sometimes daily, I just thought to myself, "Wow, your business must be doing great if you're sending these out so generously." But when the terms and conditions started appearing occasionally a few days ago, everything became clear to me, including why they're now crediting me with 25 and, more recently, 30 euros almost daily.

Did you notice it in the screenshot?

The €30 no deposit bonus has wagering requirements of 200x with a maximum withdrawal of €30. The €25 no deposit bonus has wagering requirements of 135x with a maximum win of €25.

You can easily calculate for yourself how much effort it takes to implement such a "reward." And does it really serve entertainment purposes when a player goes through the process and ends up with this tiny amount of real money after, say, €1200? For entertainment, wouldn't it be better to use the demo mode or (I've never actually done that!) watch those weird streamers (on Twitch?) instead of getting so frustrated? The casino only loses in that scenario, or do they really think that someone who's had to write off a large sum there will suddenly deposit money with them tomorrow?

Best regards

Thank you for your post and for expressing how you feel about this.

The thing is, though, that bonuses, and especially no-deposit ones, are offered by an online casino as a gift, and they can put any terms on them as they wish, you know.

It is up to everyone to decide whether to take it or leave it. It is very important to read the rules, and if there are no rules, every player has to get in touch with the support to find out more, to avoid any future issues.

So, if you don't like some offer from a casino, simply don't take it. Right?

Yes Romi, I emphasized that as well.

Nevertheless, I find it absurd to credit these amounts almost daily to a user who has only logged in once, especially with wagering requirements that would take half a day to meet. That's why I emphasized what a strange form of entertainment it is if the player spends half a day there and ends up losing, for example, 99% of their winnings.

There's no casino that does something like that, and a 225x wagering requirement is abnormal, which is what I wanted to point out – as well as the fake emails in different languages. This casino gives me the impression that no one is monitoring its processes, which is exactly what I was referring to. This way, everyone who reads this can form their own opinion about whether this casino is currently recommendable if they have problems or questions. 😉 That's what I consider a forum to be – exchanging tips and opinions. Please feel free to correct me if I'm wrong.

David

I asked them for a break, but received no response except for an email saying they would forward my request. This reply came almost two weeks later. Since April 7th, I've been writing to them daily explaining that I suffer from gambling addiction and that they should close my account. I received only one reply on April 11th: they would forward my request. Nothing has happened, yet they send me new bonus offers almost daily and still haven't closed my account. I have filed a complaint.

Yeah, you are right. Forum is exactly this, and we appreciate your input, of course.

It is just that, when it comes to bonuses, no one monitors or overlooks them because, as I said, they are a gift from the casino. And it is up to every player whether they like it or not.

And, by the way, this casino doesn't even have a license, so there is really no one to look over, you know.

The complaint was the right move on your side, because such behaviour is not good at all. If the gambling issue is the reason, they should act promptly and close the account as soon as possible.

I hope we'll be able to help. Please stay strong.

Yes, I hope so too, thank you.

Hi! I have a few questions. How long does it take for a withdrawal to be processed? I requested one yesterday, Sunday, at 4 PM, and it's now 6 PM and I still haven't received any information; it's still loading. I'm not very confident about it; I don't know what's going on. Could you help me?

Hello, well, it’s not quite that simple. Many casinos don’t process withdrawals on weekends—that’s probably the first thing to consider. Another factor is whether this is your first withdrawal or not. Sometimes the casino may perform an account verification on the first withdrawal. It also depends on the payment method you chose, or whether the casino uses a third-party payment provider. Did you play with a bonus?

Let me know, and of course, be patient, because it’s not always the case that the casino will send you the money as soon as you request it.

Yes, it's my first withdrawal, and it's through the same deposit method (card). I played with real money, not bonus funds. But it will be 48 hours at 4 PM today, and I haven't received any information whatsoever. I'm extremely surprised.

Thanks for the reply.

I think casinos often only contact players once they’ve already approved and sent the withdrawal. So if you haven’t received anything yet, I’d check the status of your withdrawal in your profile or on the casino’s website.

Some aren’t as quick about sending money, so we’ll just have to wait.

For example, we give casinos 14 days to send the money to the player, so if you haven’t received anything by then, we’ll try to assist you.

Agreed?🙂