Wino Casino - general discussion (page 8)

They don't have any license, even though they claim to, I believe it's a big criminal organization that hides money in crypto..it's really hard to figure out..in my opinion, it should be the responsibility of big game developers to ensure that their games can't be used by criminal organizations..

It is to my disappointment that I have had to report WINO to the CGA in regards to my experience. I have also left reviews all over social media in regards to how they have treated me as a genuine customer.

WINO have taken my winning and offered me a refund that will take up to 14 days! Yet they have given no explanation as to why they have closed my account due to me apparently breaching T&C’s.

Is not right and people need to know how these e-gaming operate as a criminal online casino that just takes customers winnings without explanation.

They tell there customer support to lie to customers and pre long all activities to suit your agenda of scamming customers.

I have already had 1 online casino shut down and I have all the relevant contacts to start an investigation again.

As I have pages of evidence backing all my claims I am not afraid to take this further no matter how long it takes, as I feel people need to know how they operate, especially when they are committing fraud through false app that advertises "Fishing" and advertise through social media.

It’s the fact you get told your withdrawal is being processed after all my documents for KYC have been validated!

I then get email, 5 days later after speaking to "Customer Support" reassuring me that I will receive my winnings!

After me following all the T&C’s and regulations, I asked what T&C’s did I breach for you to close my account and not reward the money I legitimately won?… I got no response and now once again I stuck

They won't refund that deposit, even though they claim to, because it has been converted to crypto and transferred to their use.

Hello,

Just in case this situation is related to casino games, we may gladly take a look at it. To be honest, it is quite frustrating to see so many players concerned in several threads.

So, if you want my colleagues to take a look, please follow the link: https://casino.guru/complaints/create

Thank you.

As I said wino.casino and win.casino are 100% scam. But what I don't understand is how the game developers can have their games on these types of sites. They should work against this type of scam casinos.

Not only do the game manufacturers provide these thieves with games, they provide them with ridiculously high RTP% in the games. I honestly believe that the RTP on wino.casino and win.casino is over 110%

wino.casino and win.casino are thieves. But the game manufacturers who cooperate with them are even more thieves.

If they had been a little smarter, they could have paid out money to 3/10 players. Then they would have made money, made some players happy, and easily cheated the rest.

These thieves make players suspicious of other casinos. Honest casinos and game developers should actively take care of the scammers out of the gaming industry one way or another.

I will find their location and personally present myself to this son of a bitch who scammed me, that's a promise.

I can see that it really got on your nerves, so try to calm down a bit because it is surely not worth it.

Our complaint team is already working on your complaint together with others, and hopefully we will be able to get in touch with the casino and get the best resolution soon.

Please stay patient and try to distract yourself from all this so you can handle the situation better, even though it is not easy.

Good morning,

Please lower this casino's score. Set the minimum. Other players need to be informed that these items don't pay you.

Wino.casino doesn't even return the deposit as promised. So they just steal all the players' money. Unbelievable that the rating is better than many casinos that pay out winnings properly..but apparently casino guru has connections to this criminal activity

Hello,

I'm afraid it does not work like this. For quite obvious reasons, the Safety Index is not subject to change based on forum posts. But I hear what you are saying and I have a solution and you already found it.

First of all, my colleagues need to investigate why you have not been paid at all. To do that, we provide the free-of-charge complaints. Hence, it all depends on the findings, and I thank you for complaining.

Dear player, as I can see, your complaint has not been closed, so it is still under investigation. It looks like the casino is not interested in cooperation, so once they fail to do so, the penalization will be made.

However, not sooner, I'm afraid. First the case must be closed as either resolved, which we believe is what the player wants, or not resolved, which is the worts case and the only thing we can do afterwards is to reward the casino with black points. Nothing hidden, no conspiracy, I'd say.

If you are aware of any other player in a similar situation, please recommend complaining. Thank you.

Hello,

I'm in the same situation. I've won 1,472 euros, put it up for withdrawal on Tuesday, but nothing happens and they promise they don't scam people and what the hell do I know. This is the worst thing I've ever experienced.

Where can I complain?

Hey, you've only been waiting three days according to what you wrote, so I wouldn't jump to conclusions that the casino is a scam. We give casinos 14 days to resolve withdrawals, so if you file a complaint now, we probably won't be able to help you much. 

I would rather ask if the casino requested any documents from you. Did you play with a bonus or not? What payment method did you use for the withdrawal? 

No bonus, Mastercard. Yes, they asked me to submit documents on Tuesday, paid via bank. When I read it here, I am very sure that I will not get my money even though it has only been 3 days. But time will tell.

They will never pay you, they are scammers, no one gets paid by Wino.casino, they are pieces of shit

They are lousy. Cheating people out of their winnings!! Shitty casino!!

And you provided all the documents they needed, right? Verification at every casino must be successful before a player can be paid out. If nothing happens, be sure to file a complaint and we will try to help.