Wino Casino - general discussion (page 6)

The casino accuses the customer of violating the terms and conditions if they ask about the withdrawal status..they did so without any reason, even though I also asked for the reason for closing the account, they didn't tell me.

Hello, I understand it must have been quite a shock, and I'm sure your complaint will tell us more once it reaches a further stage. The way I see it, you are not aware of any violations on your side, while the casino claims differently. That was probably the reason for the account closure and the chat closure.

Casinos usually do that when they conclude the players were cheating on them. Not saying you did, of course; that's exactly something we would like to see proven in the complaint. Now, however, it is your turn; please respond to Veronika. 👈

Thank you.

I have made a normal deposit, without any bonuses. I have withdrawn my deposited money and won. After that I have sent the documents according to the kyc terms and conditions, which are fully accepted. After the withdrawal and after a 36-hour wait, I have asked about the withdrawal status, after which the account has been closed, so the only one who has cheated here is the casino.

Hi, Same story for me. 7000 Euro. Closed account

SCAM!

It's worth just bombarding wino.casino customer service with endless inquiries, they can't answer and continue the big scam

No they will never answer again. I didn't get any reason explained to me either as to why they closed my account. As I said win.casino and wino.casino never pay anything out to any player.

Dear Joakim ,

I hope this message finds you well.

Following a thorough review of your account, we regret to inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. Please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to be familiar with them.

As part of this process, we have issued a full refund of your deposits totaling €50 . These funds have been returned to the original payment method, and you can expect them to appear within 14 working days.

Additionally, your account has been permanently closed. Any associated contact information and payment methods have been blacklisted to prevent future activity and ensure compliance with our policies.

Thank you for your understanding. We wish you all the best moving forward.

Kind regards,

Peter

They definitely don't return any deposited euros. 14 days went by ages ago.

Dear Joakim,

Thank you for reaching out to us.

I sincerely apologize for the issue you've experienced regarding the situation, and I understand how you feel.

Upon a routine review of our account, we have identified certain discrepancies that unfortunately necessitate the closure of your account.

This decision is not made lightly and is in accordance with our terms and conditions, which all players agree to upon registration.

We cannot control whether or not you truly read through these terms, but at the end of the day, it's your responsibility to ensure that you're playing within our policy.

We understand that this may come as a disappointment, and we assure you that our intention is to maintain a fair and secure environment for all our users.

As part of this process, we have issued a full refund of your deposits, which can be expected within 14 business days, excluding weekends.

These funds have been returned to the original payment method that was used for the deposits you have made to us.

If the funds have not been received after the given timeframe, feel free to reach out to us again so that we can look into it.

Thank you for your understanding and cooperation.

Kind regards,

Inas

I don't care about my $50. I want my $7,000.

Hello, do you still think this is not worth a complaint? I mentioned it as an option in the past. Yet no response thus far. If you care about the money, give my colleagues a chance to investigate.

https://casino.guru/complaints/create

Based on what you just posted, it seems like a closed episode for the casino. But if the matter is not older than 6 months, my colleagues will gladly look into that for you.

Its not old its 3 weeks

I did a complaint, but you will not have any luck. Same shit as my complain with win.casino They are both SCAM!! And lets cooperate to communicate that.

I played for deposited money. Without a selected bonus. I had won 250 euros. I am fully verified and made a correct withdrawal. I have written with Wino.casino live chat and they have said that I should let the process take its course. And very true as several have written in the forum, we players never see the money.

1. Make a withdrawal of 250 honestly won euros

2. They deny it by saying I broke rules I didn't break.

3. I show them that I did not break the rules. (The rules in this case were that I had to bet on odds higher than 2.00). But only if I chose to deposit with a bonus, which I did not have!!!!

4. I am denied a withdrawal of 250 euros but they only put back 30 euros. They have now stolen 220 euros from me. I chose to gamble the money away yesterday because they are lying, corrupt and criminal. I have really given them everything they need. And I have accepted that I will not see that profit again.

Want to warn other players about that betting supplement. They are simply not a real betting company but maybe a money laundering organization or something.

as you can see I am verified. But denied on false grounds. The company has chosen not to respond to my complaint.

Note what they write about bonuses. I deposited money to play for and that without choosing any bonus. They mean I could play freely without achieving any kind of bonus.

There are only more and more victims of the wino.casino scam. And they are allowed to continue their criminal activities, they really don't even pay back the players' deposits even though they claim to. The money the players deposited has been converted into crypto currency so that they cannot be traced. And casino guru won't drop their review. Because they should get the worst possible rating full of minuses.

Hello. 

That's kind of a stroke of luck in this situation. You see, my colleagues in the Complaint Center focus on investigating deayed payment in order to help resolve the situation. If you have been waiting longer than 14 full days, they will gladly take a look. This complaint feature is completely free of charge, so you don't need to worry. I'm glad you did send the complaint. 👍

Hello, then submit a free complaint too and help prove that something was really unfair. It costs you literally nothing, and since my colleagues are skilled mediators, there is a good chance we can assist you.

The only thing you need to do is take an additional step because describing it on the forum won't help much.

Please complain here: https://casino.guru/complaints/create 👈

Please forward this message to anyone you know who feels they received unfair treatment. Without concrete evidence for concrete situations, it is impossible to evaluate such information, I'm afraid.

Speaking of which, thank you for lodging the complaint. Let's see what has happened and what the casino aims to say about it.

Has anyone been paid? I'm still waiting for KYC verification, it smells like a scam. I would ask you not to recommend this casino.

No one gets paid, wino.casino(sister casinos) is an organized criminal organization