Winna Casino - general discussion (page 7)

Your funds are not "still in the site". You wagered and lost your deposit. No balance was locked with the deactivation of your account.

Your response is misleading and avoids the main issue. Even if I lost part or all of my deposits, that does not justify disabling my account without notice and labeling me as "suspicious."

I deposited more than 10 times, never made a profit, never withdrew even $1, never abused bonuses, and had only one account. Closing an account under these conditions, while accusing the player of suspicious activity, is unjustifiable and shows clear fraudulent behavior.

If there truly was no balance, then why invent the excuse of "suspicious activity" instead of simply stating that? The contradiction in your statements only proves my point that this action was not fair or transparent.

Please fix my account right now.

Your account will not be activated. This is the decision of our casino. You showed multiple times in this discussion that you are unable to comprehend information and offers of our casino. We are not willing to accept you as a player.

There is no balance left in your account. You could have withdraw your deposits at any point in time instantly.

We understand that you are convinced about your position and we respect your right to feel disappointed. However, the situation has been explained multiple times by both the casino and occasionally by us, and there is no further progress we can make here.

Continuing to repeat the same claims without accepting the given explanations does not help anyone. For this reason, we believe it is best to take a pause now.

Please be aware that any further post recycling what you have already posted in the past will be removed. If this continues, we will have no choice but to restrict your access to the forum.

We have genuinely tried to help, but at this point, further discussion is not constructive.

Stay well.

You didn't try to help and this is quite clear. You supported the site. No site in Denba will block a user's account if they deposit multiple times and lose, even if they don't get a bonus or even withdraw. I've been on all betting sites for 4 years. Now you register on a site and deposit $350 in a month and lose. The site blocks your account for no reason, just because you took a survey on casino guru. Is it fair?

You did not help at all and you openly supported the site and my rights were violated. The site lied to you and you confirmed their words and you did not care about me. No site in the world blocks a user without a reason. When I deposited 10 times this month and had no withdrawals, why should my account be blocked? This is a big scam.

No problem, I will not give up. I will share all the evidence on Telegram, Instagram and Twitter channels. We cannot block users' accounts for sharing their experiences on casino guru's reality survey. This is absolutely a crime and is considered fraud. I will prove it.

I will not give up. I will share all the evidence on Telegram, Instagram and Twitter channels. You cannot block users' accounts for surveys that share their real experience of winning on the casino guru site.

You blocked my account because I took a survey here. It's quite clear that you have no other reason and what you are doing is illegal. I will share it on my channels and groups so that the community can see what the winna site does to users after it takes the user's assets.

I registered on this site, deposited multiple times, bet many times, they paid me two withdrawals but since July 17th they haven't paid me the 340 USDT that I have available to withdraw, they don't answer my chats or emails, I feel scammed, I don't know what to do.

Casino Guru should value its users instead of supporting a new and fraudulent site like Winna. Many users, including myself, have fully experienced the site and witnessed its scams. We recorded videos, collected evidence, and left numerous reviews on Trustpilot that clearly expose the site’s fraudulent activities.

When they saw that I was sharing my feedback here, they blocked me and withheld my funds—I have proof of depositing $350 on the site. This is completely unacceptable. After taking all of a user’s funds, they no longer respond, and even the site’s support team provides no assistance. They scam all users and disappear, but we, the users, will continue to exist.

Supporting Winna will only cause more users to become victims. Let’s share the truth with the community. I have a Telegram channel and group with 10,000 members, and I will personally share all the evidence.

I understand that you feel disappointed and I respect your right to express it. However, this case has already been explained multiple times both by the casino and by me. Your funds were wagered and lost, and no balance was blocked with the closure of your account.

Despite repeated efforts to clarify the situation, your responses have consistently ignored those explanations and the discussion has turned into a one-sided repetition of the same incorrect claims. That is neither constructive nor fair to other forum members, as it may create a misleading impression of how casinos actually work.

For this reason, I am suspending your access to the forum for one month. This is not because I reject different opinions, but because your expectations are disconnected from both the rules and the basic realities of gambling, and your way of communicating leaves no room for real dialogue.

I have genuinely tried to help, but further discussion here is no longer possible.

I wish you well moving forward.

Hello,

I imagine this might be quite confusing; perhaps the casino representative will respond to you here and if not, you are welcome to submit a free complaint. Are you perhaps familiar with the feature?

https://casino.guru/complaints/create

I'll help you if you want; just ask, please.

Is this really Casino Guru? I thought this was supposed to be a platform where players could share the truth, but it seems Casino Guru is protecting scam casinos instead.

Winna Casino is nothing but a scam and a fraud. When players win in slots, they refuse to pay out, provide no support, and then block accounts. My account has been unfairly blocked for a month now. This is clear theft.

I have already published my review on Trustpilot, and Winna still owes me $1,800. Their excuse that "the slot paid too much" is ridiculous and dishonest. Instead of paying me, they blocked me

If Casino Guru continues defending such fraudulent casinos, then you are helping scammers deceive more players. I have already filed an official complaint and I will make sure the truth is shared everywhere

It is truly disappointing that Casino Guru, which should protect players and provide a platform for sharing real experiences, has chosen to silence users. Blocking this user on Casino Guru simply because they exposed the truth about Winna Casino is not only unfair but also shows clear support for a fraudulent website.

If Casino Guru prefers to defend scam casinos instead of players who have real evidence, then your credibility as a "fair review platform" is lost. By standing with Winna, you are only helping more players fall victim to fraud. This is not transparency, this is injustice — and the community will clearly see what the truth is.

Hello,

Please note that the suspension message you refer to was not addressed to you. It referred to a different player and a different situation.

If you believe that Winna Casino owes you money, the right way to resolve it is by submitting a formal complaint. That process allows us to check the facts and evidence from both sides.

A very common misunderstanding is that the forum is a place where 'the truth' gets proven. It is not—because here, most claims cannot be objectively verified. That’s exactly why we have the complaint system. Through it, each player has the chance to prove their truth based on evidence, while on the forum we can only exchange opinions and experiences.

So if you want your case to be properly assessed, please open a complaint. https://casino.guru/complaints/create 👈

Just to clarify again—nobody was blocked for 'exposing the truth about Winna Casino'. The forum suspension you mentioned was about a different player, in a different case, where the discussion had become repetitive and unconstructive.

We do not silence players. On the contrary, we encourage everyone to share their experiences. However, when it comes to resolving actual disputes, the forum is not the right tool. Posts here cannot verify evidence, which is why we have the complaint system. That is the place where your case can be properly checked and judged on facts, not opinions.

If you truly have real evidence, submitting a complaint is the only way to make sure it is reviewed. Until then, repeating accusations on the forum only creates confusion without moving forward.

We never blocked a single account that just won in slots. For sure there is more to the story here.

Please provide your username so I can check your case.

What nonsense I keep reading. Notifications keep popping up, and I can’t help but notice the absurdity of some comments. Let’s be clear: WINNA, a casino that, despite having many players, doesn’t seem to have the basic credibility to be taken seriously, as they apparently fail to understand either promotion rules or the English language.

Yet, despite this, the casino makes an effort to provide customer support. This matters, because I can assure you that no other casino operates like this: usually, you have to open a dispute first, and maybe you’ll get a reply.

So once again, credit goes to Winna for its integrity, which is steadily gaining more trust. Enough with the FUD—let’s focus on the real scammers.

I also know that you told that user and blocked them because they spoke the truth. I personally experienced this bitter situation on Winna myself. I have seen all of their posts and I can confirm they were telling the truth. Even a few other users shared the reality, but you deleted their messages as well, which clearly shows your weakness and support for fraudulent sites. This is completely unfair. I thought Casino Guru was better than this, but I see that here you cooperate with scam and fraudulent sites and do not value or respect your users.