Winna Casino - general discussion (page 10)

@Kamui

There is nothing left to say by my side if you are even unable to provide your username to check what really happened here. You are just making claims without any substance. I would be happy to assist but without knowing which your account on winna is, it's impossible.

Shuffle and Stake count 100% of wagers toward progression, but you only count 25%.

Gamba gives 20% lossback and even a $100 lossback bonus to losing users; even new users who have wagered just $100 receive lossback.

On your site, new users who lose get nothing, and you block them without any valid reason.

Please stop misleading user

s.

I already gave you my username and even sent you an email, but nobody has ever responded. Please don’t lie. It’s not only me – you have also blocked other users without any valid reason. One of them was Jenren, who made several deposits and never made a single withdrawal, yet you still blocked his account. His messages are right above for everyone to see. What you did to him was unfair and unjust, and it clearly shows the lack of fairness in how you treat players.

Seems like you are the same user as Jenrin before. @Radka maybe you can jump in here. User is not able to provide any information and repeats same information as other user before so seems like a second account.

Hello. I have already checked and found no evidence to support that suspicion. Let the user’s own words allow others to form their own opinions. As I have seen lately in many other casino threads, a portion of frustrated players consider public forums their own show, but the more they comment, the less credibility it brings to their claims. It has always been like this, I'm afraid.

Just a note, tags won't work here.

You are not doing a good job by supporting the Winna site, taking money from them, and devaluing users for the sake of money. If they were really honest and not lying, they would have responded to the email.

I only have one account, whether on Winna or on Casino Guru, and I already sent you an email because I no longer have access to my account or your support. Yet, you didn’t even reply or try to solve my problem. You are being dishonest.

I am also supporting that other user because he registered on Winna based on my recommendation, trusted your site, deposited money, and then you also blocked his account and refused to pay him. This is pure injustice. Winna Casino will never be fair or trustworthy as long as it keeps treating players this way.

Please provide your registered username or email address. Otherwise it is impossible to check the truth your claims.

I sent you an email. Why don't you understand? I can't log into my account. You blocked me. Here's the email. bandedtik55@gm

Thank you for finally providing at least one piece of information to the casino representative, my last and still actual recommendation: if you believe the casino wrongfully blocked your account while funds were still there, the right way forward is to file a proper complaint with all available proof.

As I explained to you already: Saying that Casino Guru is defending Winna or deleting posts to cover up fraud doesn’t hold water without real examples. But I guess you already know by now.

Hope you will have a good day.

Bennett, could you please provide GG Gaming LLC/GG Gaming S.R.L registration number or registration certificate? On the website it says Winna is operated by GG Gaming LLC, with it's registered address in Costa Rica, but there is no reg number for the company. I'm considering switching over to you guys but wanna confirm business details are smooth.

Sure, happy to welcome you on Winna!

You can find all information related to our license and company here: https://help.winna.com/en/articles/12081182-our-gaming-license-and-regulatory-information

A few months back when I first considered switching I saw the Reg. number 3-102-91690. But it's not on the website anymore or on the link you sent. Is it still the same or is there a new one? 

I am sorry because that user was also telling the truth, but you did not pay attention to him and his rights were lost, and Winna Casino simply did not give him his rights, even though he had deposited and had not won. This is not fair.

Please stop spamming here. If you are confident in your claims please open a complaint so we can sort this out with the mediators.

Let me be very clear here. From the way you present your arguments, the casino should also have the right to see the nature of your accusations and respond on neutral ground. That is exactly why we have the complaint system.

So, this is the final request:

1) If your issue is directly related to casino games, please submit an official complaint and provide the evidence that supports what you are saying. That will also give the casino a fair chance to explain its side.

2) If your problem is actually connected to sports betting, then it would be fair to openly state that. In that case, you should take the matter to a platform that handles sports betting disputes, because we do not.

Otherwise, continuing this back-and-forth here without clarity does not help anyone.

The complaint feature is here: https://casino.guru/complaints/create 👈

Moreover, if you submit the complaint, your access to the forum will be closed anyway. If you don't, you'll lose this opportunity, and the account will closed completely. A few similarities with the other user you have been constantly talking about were just revealed. I assume you've created this second account to circumvent the first restriction.

Your behavior is breaching our forum rules.

Yes it's still the same.

And you guys have no connection to Heybets, right? I've seen this rumor going around. A friend of mine got massively scammed by them.