Winhugo Casino - general discussion

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​Hi everyone,

​I am writing this to strongly warn the community about the predatory practices at Winhugo Casino. If you value your money, stay away from them.

​The Situation:

I was an active player on this platform for months, accumulating net losses. Recently, my luck turned, and I managed to get a positive balance combining sports betting and manual slot play. The exact moment I tried to withdraw my legitimate balance of €1,169.92, my account was instantly blocked.

​The Excuse:

Support vaguely accused me of "suspicious behavior" and confiscated all my funds. I requested audit logs or specific evidence of which terms I supposedly violated, but they completely refused to provide any proof. Since slot outcomes are purely RNG and I play manually, this claim is a standard fabricated excuse to avoid paying out.

​The Corporate Structure:

They operate under CBC Group LTD with a low-tier Anjouan license (ALSI-202409014-FI1), which offers zero player protection. Furthermore, they use a UK-based shell company (CBC Group LP, registration LP024103 in London) as a payment agent to bypass banking restrictions, while ignoring basic fair play standards.

​I have already opened a formal complaint here on Casino Guru and contacted the Anjouan licensing authority.

​I am posting this to ask: Has anyone else experienced this exact "suspicious behavior" trap with Winhugo or CBC Group? >

If you have funds there, my advice is to withdraw them immediately before you hit a winning streak and they lock your account.

Our complaint team will review your case as soon as possible, so please stay patient.

I hope that we'll be able to communicate with the casino and find out more about the whole situation.

Is your account still accessible or not anymore?

Hi Romi, thank you very much for your help.

Yesterday, 13 days after I requested a partial withdrawal, I was informed that I could only withdraw my earnings, the profits from my balance, almost €1200, were deducted, and my account was immediately closed.

His only explanation is that my behavior was suspicious, without providing any proof.

I'm a casino and sports bettor who has always followed the rules. In fact, I've had this account since January and have deposited over €500 into it several times after emptying it multiple times.

When I was losing money, they never told me it was suspicious.

I think it's a total abuse by this casino and I believe that players deserve to be defended and treated fairly.

I have screenshots and emails with support that prove everything I'm saying.

I received a notification that my review had been temporarily deleted. I believe it's only fair that it be published, as it's respectful throughout and I only adhere to the facts, which are also verifiable.

All I want is for my earnings to be paid out, and when that happens, I have no problem modifying my review and stating that it was a misunderstanding and that everything has been resolved.

I remain at your disposal for any further clarification you may need.

Your user review can only be published whenever your complaint is closed, as you were informed. Until then, we are unable to do anything, actually.

Please stay patient, and hopefully, soon we'll learn more about the whole situation.

I would like to make it clear that this casino has stolen all my winnings and hasn't even bothered to respond to CasinoGuru's complaint. Beware, don't make a single deposit here because it's a black hole.

What can I say? In my opinion, it’s a very sad ending, one I never would have expected. I don’t think this is how a casino should operate. We did everything we could, but as I see it, it wasn’t enough to save your money.

I’m sorry.🙁

I would appreciate your help in filing a complaint with the gaming authorities that granted them the license, if you would be so kind.

You have to do that yourself; no one else can file a complaint with the authorities on your behalf.

Yes, I already suspected that, I just want to know the most effective way to do it

This is their license- Comoros.

Try to look here and you should be able to read everything you need. 🙂