Winbig21 Casino - general discussion

If you want to discuss anything related to Winbig21 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The worst site ever. It's been almost 2 months and still no payout. Easy to win on, but forget about receiving your payout. COMPLETE SCAM WINBIG21 IS GUARANTEED YOU WILL NOT GET YOUR PAYOUT!!DO NOT DEPOSIT ON THIS SITE. YOU WILL NOT GET BACK WHAT YOU WIN. 

I hope that nobody makes a deposit on winbig21. The site is a scam. I made a Deposit using a promo code. Won over $16,000 and could only ask for a payout of $261.75. Tried to cashout $250 and its been almost 2 months and nothing. Not one red cent have I received. DO NOT DEPOSIT ON WINBIG21.

I guess you could withdraw only 250, because when you deposited using the promo code, there were some terms and conditions applied to it. Have you already managed to get your account verified in the casino?

Yes, my credentials got accepted. Because of the promo code, i could only withdraw 150% of my deposit including the promotion amount. I deposited $25, promo was 725%. So it came down to only getting to ask for $261.75. On February 21, I asked for a $250 payout, I jumped thru all there hoops. As of today, I have not received a cent on my payout.

Well, it certainly comes in hand with our reputation evaluation - that this casino earned a very bad reputation and operates under no license. Hence they care little about any fair deals I dare to say.

Sadly, no big surprise you have not been paid.

None of your threads were deleted. 

You posted to the official thread only and have created none of your own. It all has been posted here.

Feel free to check your latest posts:

It was only $25 I deposited, but as you know, it's the principle. I wish I would have che ked for reviews, before I made a deposit.

I understand.

I'd say that in this case, it's waste of time dealing with this "casino".

Principles are important, no argument about that, but honestly, if I were you I'd left this casino and find yourself a more decent one. Such casinos are not going to end because what they do is wrong 🙁.

to all the players please DO NOT DEPOSIT DO NOT PLAY WITH WINBIG21 CASINO THIS IS A SCAM FRAUD CASINO

I made a deposit using bitcoin and play meet all my wagger requirements I made a withdrawal requested 140 two weeks and they have given me 4 excuses I chat with them they ignore me I email me come back not deliverable at first they acted like they will process your request but the next they will ask your bitcoin wallet and ask you to send the document to full verification account but after that when they give you lame after lame excuse the excuse first they waiting for payout department to process second they tell me something wrong with their bitcoin provider on and on when I try email them again to follow up it came back undeliverable I try chatted with them they ignore me and well not responded ..PLEASE BE CAREFUL DO NOT DEPOSIT WITH THEM IT A CLEAR SIGN THAT THEY ARE SCAM this USA i don't understand how can they get away with all this fraud and scam report against them and still no one can do anything about this what happened to law what happen to the rule what happen to casino regulations

WINBIG21 PLEASE BE ADVISED THIS CASINO IS A SCAM AND FRAUD DO TRUST THEM THEY WILL SCAM YOU TO MAKE A DEPOSIT BUT WILL NOT CASH OUT WHEN YOU WIN THEY ARE SHADY THEY ARE FRAUD THEY NOT LEGIT SO PLEASE BE CAREFUL.IF YOU HAVE EXTRA CASH TO THROW AWAY THEN PROCEED WITH YOUR DEPOSITED OTHER WISE STOP DO NOT DEAL WITH THIS CASINO THEY WILL GIVE YOU THE RUN AROUND AND AROUND

I DONT UNDERSTAND THIS CASINO HAVE SUCH BAD REVIEW NOT ONLY THAT IT CLEARLY SHOW THAT THEY SCAM AND CHEAT AND NOT FOLLOW THE RULE WHY IS THE LAW OR REGULATE THEM AND STOP THEM FROM SCAMMING PEOPLE OR MAKE SURE THEY ARE PAYING OUT THEIR PLAYER WHY DO THEY KEEP OPERATE ON USA SITE AND NOT A DAME THING WE CAN DO ABOUT IT

Hello,

I think you should submit a complaint:

https://casino.guru/complaints/create

Paste those related emails, screenshots - everything you have and let our Complaint Team go through it.

You can also answer those questions to save us some time:

When did your account get verified?

Did you take any bonuses?

Have you ever successfully withdrawn from this casino before?

Thank you in advance.

I have been waiting for my withdrawal for almost a month… and get the same reply every time. I’m so disappointed to to read the reviews. I copied a conversation with support on chat and sad to see the lack of assurance and follow thru to ensure my payment.

Friday2023:

Sad to read that your casino doesn’t payout what someone wins.. that some sights have blacklisted your. Casino because of that

Noah.:

Payout is not in our hands.

Friday2023:

Whose hands is it

Noah.:

It is done by the backend team.

Noah.:

We do not have a direct control on it.

Noah.:

I forwarded your message, though.

Friday2023:

Your reply tells me that it is true …so so disappointed

Noah.:

To be really honest, I would feel the same if I would be at your place.

Noah.:

There is one offer that I can give you. If you like it. You can reverse any one of your payout and get 100% reversal bonus by this and you will get a momentum to play.

Noah.:

I can get 100% reversal bonus.

Noah.:

Again, I'm not forcing you for that.

Noah.:

This is a breakthrough, so I thought I should offer you this.

I'm sorry you fall victim to this casino. As you can read in this thread, you haven't been the only one here 🙁.

I'd say it's ridiculous even to suggest the reversal bonus in exchange for canceling any active withdrawal in such a situation...

The way I see it, the idea was displayed clearly - your delayed payments don't seem like the priority there.

I recommend you submit a complaint against this casino - here on your website. Use this link if you like the idea.

I got all the playthrough and won and cashed out 100 (that was max cashout for this free chip) and it's been 3 months and 20 days, two additional btc redemption links(when I complained about where is my money) and 17 discussions asking "where is my money?" I'm so glad I learned this on a free chip.

So I gave them another chance here are my payout requests still waitingi JUST went to customer support again gave them a new btc link and the lady that helped me 3x already to no avail says " I am astonished you haven't been paid yet. I have escalated this matter and you SHOULD be paid soon." We will see

Do you believe you'll get the money eventually? I'm more convinced this is a lost cause... I pray I'm wrong ofc.

I just joined here the other day not looking at their rating.. wow can't believe all the negative reviews. I only deposited once with Zelle. That was a nightmare. Calls from my bank making sure it was me and not fraudulent. My bank was asking me all kinds of questions. wow. I don't think i will use that method of deposit ever again. They are offering a 810% match bonus but with rules on cash outs. 1x of the bonus max. On the other hand there is no restrictions on bet size. You can bet any amount as much as you want on any game with a bonus. So doing the math 150 dep with 810% gives you a starting balance with deposit of 1425.00. this comes with a 45,000 play thru which can be a long time to complete it if the slots are not giving back anything. I asked CS what the max cash out on this would be with my 150 deposit. He told me 1425.00 and the bonus is sticky. To me its not worth the time to have 1x max cash of bonus.

Hey. Thanks for a pretty good review. As far as the bonus is concerned, I have personally never seen a casino giving 810% to a deposit. Of course it is subject to certain conditions you described and the max cashout is quite friendly and fine, but it would take an extremely long time to fulfill the wagering. That is unless you hit some big amount that would help you meet the wagering requirements faster. 

But as for the payment method you mentioned. I'm quite interested to know what's wrong with it, since you say the bank called you if you actually used it ?