We hear you, and it’s completely understandable why you’re so annoyed about how this was handled.
As we mentioned earlier, every document is reviewed strictly in order of arrival by our compliance team. When there’s a high volume of requests, manual checks in a first-come, first-served queue simply take time. We want to assure you there was no intention to stall your payout or play games—it was just the standard review process running its course step by step.
That said, we totally agree that having to send documents one after another made things feel endless and frustrating. We’re taking your feedback on board to make our KYC process much smoother and faster.
On a positive note, your account is now fully verified, and your withdrawal has already been processed and paid out in full!
Congratulations on your big win, and thank you for sticking with us while we sorted everything out.
