Winbay Casino - general discussion

If you want to discuss anything related to Winbay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I want to close my Winbay account and they never respond to my emails. I want to file a complaint. I've been trying for months.

May I ask what reason you wrote for closing the account, though?

Is it by any chance due to the gambling issues?

Actually, only in this case could we help you out, because if the reason is just that you don't want to play there anymore, unfortunately there's not much to do from the other side.

You actually could try to ask someone to set up a new password there that you won't know so you will lose the access to the account there if you don't want to play, you know.

Do you have any remaining money in your account there?

I have gambling problems and I’m losing my money I want to shut down the account immediately and yes I’ve tried before to put a different password and this fix nothing it’s my right to close it and I can’t so can you do this for me?

So in this case our complaint team could help and try to get in touch with the casino. We believe that when a gambling problem is the reason, the casino should close the account immediately.

It always has to be written clearly in the request, though, so they know about it.

So, have you stated it in your request to close the account clearly?

Here is the link where you can file a complaint, and our team will try to help, for sure.

The link doesn't work, it gives me a white page.

Can you kindly try the link in a different browser free of caches, cookies, and history? Alternatively, use a different device or internet connection too, please.

I made a complain finally please help me and close my account

Great that you managed to submit it.

Our complaint team will do everything possible to help you out. Please follow up on the complaint now.

Does anyone have an opinion on WinBay? Is it reliable? Have you managed to withdraw money?

I have moved your post to its official thread, and you can read more about the casino just by clicking on its name in green above.

Do you experience any issues there yourself?

I requested a withdrawal and they told me it would take 72 hours at most, but 6 days have passed and I still can't withdraw my money. The emails they sent me just gave me the runaround but didn't offer a solution.

Okay, and what do those emails tell you, please? It happens from time to time that casinos unfortunately don't meet the deadline for various reasons, but they definitely shouldn't give it to players if it can happen. 

Did you have to go through a certification? Did you play with the bonus or not?🙂

Winbay Casino keeps the money people win. I have 3 withdrawals pending since 02/06 and they don't pay. The chat and customer support only give vague answers. Don't play at this casino because you won't get your money. Very bad indeed!

Hi, I see you’re waiting for your money. Six days isn’t that bad so far, but I’d start paying closer attention. The important thing is: what exactly is the casino telling you about why you haven’t received your withdrawal yet?

I’d also like to add that we give casinos 14 days to pay out players, and if that doesn’t happen, we try to help if you’re interested.

One more question: have you been verified, or was that not necessary?

I've been waiting since May 2nd. I asked for a total of 1500. The first request was on 02/05. I won a total of 27500€. I had already been paid prizes before, so my account was verified. They haven't asked me for any additional documents so far. I have already contacted the chat and customer support and they only give me vague answers "that the situation is under analysis" and when I ask what they are analyzing, they reply that when the process is completed I will receive an email.

I need help. What should I do?

It seems to me that the casino might be conducting an investigation since you won a fairly large amount of money.

I would probably submit a complaint with us and wait for the casino to give you a response. Our team would ask you a few questions in the meantime, and once we have all the necessary information, we would contact the casino if you haven’t managed to get a response from them.

Good morning,

I've already filed a complaint through you, but I haven't heard back yet.

Thanks for your time!

Hello, can you double-check the complaint, please? I could not find any request submitted under this profile. Hence, no one has contacted you back, I reckon.

Thanks in advance

I've already filed another complaint. I don't think the other one was recorded. Thank you for your help.