Winbay Casino - general discussion

If you want to discuss anything related to Winbay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I want to close my Winbay account and they never respond to my emails. I want to file a complaint. I've been trying for months.

May I ask what reason you wrote for closing the account, though?

Is it by any chance due to the gambling issues?

Actually, only in this case could we help you out, because if the reason is just that you don't want to play there anymore, unfortunately there's not much to do from the other side.

You actually could try to ask someone to set up a new password there that you won't know so you will lose the access to the account there if you don't want to play, you know.

Do you have any remaining money in your account there?

I have gambling problems and I’m losing my money I want to shut down the account immediately and yes I’ve tried before to put a different password and this fix nothing it’s my right to close it and I can’t so can you do this for me?

So in this case our complaint team could help and try to get in touch with the casino. We believe that when a gambling problem is the reason, the casino should close the account immediately.

It always has to be written clearly in the request, though, so they know about it.

So, have you stated it in your request to close the account clearly?

Here is the link where you can file a complaint, and our team will try to help, for sure.

The link doesn't work, it gives me a white page.

Can you kindly try the link in a different browser free of caches, cookies, and history? Alternatively, use a different device or internet connection too, please.

I made a complain finally please help me and close my account

Great that you managed to submit it.

Our complaint team will do everything possible to help you out. Please follow up on the complaint now.

Does anyone have an opinion on WinBay? Is it reliable? Have you managed to withdraw money?

I have moved your post to its official thread, and you can read more about the casino just by clicking on its name in green above.

Do you experience any issues there yourself?

I requested a withdrawal and they told me it would take 72 hours at most, but 6 days have passed and I still can't withdraw my money. The emails they sent me just gave me the runaround but didn't offer a solution.

Okay, and what do those emails tell you, please? It happens from time to time that casinos unfortunately don't meet the deadline for various reasons, but they definitely shouldn't give it to players if it can happen. 

Did you have to go through a certification? Did you play with the bonus or not?🙂