William Hill Casino - general discussion

If you want to discuss anything related to William Hill Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Since yesterday my 299.99 balance has been missing from my account and I can't get in touch with anyone for assistance, has anything like this happened to anyone?

Hey, that's unpleasant. I wanted to tell you to contact support right away, but I see that no one is answering you. Have you tried live chat or even sending an email to let them know what the problem might be ? 

However, I also saw that you were able to open a complaint, so our team will try to help you in your situation. 

If you find out anything new and are able to get in touch with anyone at the casino and get a reason, please let me know. I'll be here.

Thanks, I finally managed to contact support, I was told that they are stuck on a slot and that they should resolve it within 48 hours...

For the document I did the procedure via live chat and it seems to have been resolved.

In any case I will keep you updated

Thank you

That's good news i would say. Let's wait for 2 days if casino can resolve it. I hope they do and everything will be fine.

Of course, I will wait for your update. Good luck ☘️

I am suffering damage from William Hill, they are unduly withholding my money. They ask me for documentation that I promptly send (I also did it with other providers) but it seems that they are not happy with it (apologies). After days of waiting I send a registered letter to William Hill and ADM. I will take legal action. On Trustpilot the same reviews similar to my case

I would like to point out that I play on sites of other ITALIAN providers WITH WHICH I HAVE HAD ZERO PROBLEMS.

Maybe casino guru should avoid writing that the site is reliable (that's why I signed up) in fact it turned out to be a scam and casino guru must take responsibility for the values it gives to certain casinos. Williamhill is terrible.

I ask myself a question if I am a scammer (according to them) why do they block the withdrawal but still allow me to deposit money?).

CASINO GURU thanks to your review (reliability index) I am losing 1300 euros.

There is no need to point fingers at anyone, I believe. As I can see, your complaint is still in progress, and our team will do everything possible to get the best resolution of it.

Please be patient and try not to jump to any conclusions yet.

Would it be possible for you?

Good morning, I have been playing casinos for many years (888, Lottomatica, star casino) and I have never had any problems. This time I played on William Hill and I won a considerable amount of 20k, I immediately requested the withdrawal on 5/4/2025 since then I have been checking the progress of the practice every day and to my surprise, in addition to not seeing the request proceed, the withdrawal is still cancellable after 5 days. Is this normal? How long do you have to wait to see the progress of the withdrawal request? Thank you.

Good day to you.

Let me congratulate you for getting such a wonderful sum. I imagine you did not expect any real complications and hope we are talking about some temporary situation.

If Ihad to guess, I'd say the withdrawal is cancelable because it has not been put into the system. However, some casinos actually allow players to cancel any withdrawal, which is, in my opinion, not a fantastic experience.

Perhaps we should try to find out why the casino has not noticed the request. Did you try to contact them about it, please?

Good evening, yes actually I didn't believe in the win either 😊. I contacted the support via chat and they tell me that it is awaiting verification (they didn't ask me for any additional documents) I asked them about the withdrawal acceptance times but they told me they didn't know. I'm a little doubtful also because I read in the information that it is processed in 3/5 days subject to verification but they didn't ask me anything.

Hmm, if they didn't ask for any documents from you, it's strange even according to me when they talk about verification. If it was that they are verifying win or gameplay then I would understand. 

Still nothing has changed in the situation? If it's the same next week then by all means let us know and we'll try to help somehow if possible.

No, nothing has changed yet, yesterday I contacted them again by chat and they told me that they were opening a report and that they would update me within 24 hours but obviously they passed and there have still been no updates tomorrow I will see if they update me but obviously I am increasingly demoralized. I ask you for advice on how to proceed

Try to wait and see if they get to you and if not, then I would go ahead and file a complaint. 

Will you wait then?

They accepted my withdrawal by sending me a 3 digit roman numeral deposit id. Should I delete the posts because I can't change my nickname? Is there a way to make it anonymous or at least change my nickname?

Hello,

Have you received a tracking number? Can you somehow use it to track the payment, please?

I'm not sure if I fully comprehended the situation, but could it be that you're considering changing your "nickname" for Casino Guru?

Good evening everyone, luckily they credited me with the money, I'm super happy that I was scared. Yes, I would like to make my nickname less "known" how can I change it? If there are no ways I will have to delete the messages I wrote and I would be sorry to do it because some other player could find themselves in my situation.

Great news!

I'm glad you can put this problem out of your mind. 🙂

When it comes to the "nickname," pick one you like and send me a note to [email protected] 🙏

I'll take care of it for you.

Thank you very much, can you change my nick to: Spritz2121? Thanks

It has been changed. 🙂 If you ever need something, save the email address or reply to any admin's post, please.

Thank you so much you are number 1😘