William Hill Casino - general discussion

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Hi, im here because i have a problem with wthdrawal from william hill , amount is 150e , but its already 4 weeks and my acc is under rewiev , 8 was even promised from support that they will send the money but its not there. Who should i contact?

Hello,

I think that you should wait until this account review is done. Until then the casino will not most probably proceed with any withdrawal. I can imagine that this must be very unpleasant, though.

What kind of review is it, please?

Have you already passed the KYC (know your customer) verification?

You may submit a complaint, so our Complaint Team can look into this, but I believe that it would be good if you could answer these questions, first.

What do you think?

I did verification twice, last one last week and support was happy with it, and they did the withdrawal request for me direct on my visa, for both withdrawal and unfreezing the acc should get the email but im waiting for emails from them last 4 weeks. Only email i got is that im still in a queue for their team to check it.

I can't help myself, but I still think that the verification is not over yet.

It's good that you submitted the complaint, four weeks are far too long. I'm sure that Nick will do his best to sort things out.

I can backup with plenty of screenshots of chat with support. My understaning was that gigant like william hill will perform better , but 4 weeks seems to long. Not happy with comunication, as they promised at least half dosen times that i will be informed via email, but nothing happened.

I understand that you may feel mistreated, I would probably feel the same way.

I truly hope that we will be able to consult this situation with the casino's staff and help you out.

Something happened on William Hill in 2020 I still have all the proof. Can I file a complaint here? I also filed a complaint years ago with their regulator but never heard anything back.