WildBet Casino - general discussion

If you want to discuss anything related to WildBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Created a withdrawal request in the amount of 993 euros. At first they wrote that they would send the winnings within a couple of minutes. Then they wrote that your account is being verified by the game session. It's been 5 hours already. There are screenshots with correspondence and all the evidence

Hello, I'm sorry but I'd say that the gaming history check would take far longer than a few hours. Probably, a few weeks in some situations. Is this what you meant by "verified by the game session", please?

It usually means that the casino asks the game provider to get involved and deliver a report. Not sure if this is your case, of course. Just be prepared for some delay.

You can try to ask the support, will you do that?

They don't even have an email address on their website to contact them. In live chat they answer but very rarely. They don't have a license. To whom will they turn for verification?

Please rate this casino 0. Ignore the chat. The rules are written off completely from another site. They don't even have mail. NEVER DEPOSIT TO THIS SITE. The application for the payment of 993 euros has already been 2 days.

Hello,

sadly, to nobody. If the casino is not licensed there is no authority watching over the casino.

Therefore we always advise players to prefer licensed casinos.

You're dealing with some issue now, aren't you? What's happened?

Hello, many casinos provide the same rules.

In case you need a helping hand, please describe it a bit.

Anyway,I tried to ask the chat to learn how to get in touch with the support but was not successful.

But I found this:

"16. COMPLAINTS

You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services."

Sadly, I have no clue where to find these instructions. The chat stays silent:

They answered me on weekdays. They don't answer on weekends either. I will be very grateful to you if you can put some pressure on them.

Allow me to add that I got a "sorry for the delay" answer 35 minutes later. I repeated my question where can I turn to if I need to reach the support and where those instructions can be found but got nothing.

I check your complaint and I would say, that if your gaming history is being checked, we simply need to wait for the result.

Can you share any screenshots concerning this matter, please? I think it could be useful.

What can I provide you? In my complaint, I sent all the evidence. On this forum, 1 person wrote that this was his favorite casino and recommended it. The second writes that the casino brought him out, but it took time. Is this all true?

https://kasinoazov.net/forum/obshie-temy-o-gemblinge/moe-ljubimoe-onlayn-kazino#post-27308

Dear Radka. Can you contact me by mail? boochen8@yandex.com

Hello,

please check your complaint regularly. I can't speak on behalf of our Complaint Team, but if something is missing, Nick will let you know. He is working on it at the moment, so please - be patient.

User reviews are players' opinions on the casino, hence it may vary a lot. Even the best could get the worst review because one player was not completely satisfied.

In case the user reviews confuse you a bit, just stick to the overall rating:

6,3 out of 10 - a questionable reputation and the license is missing:

https://casino.guru/wildbet-casino-review

Could be better, I'd say.

Hello again,

for what purpose, please?

I'm not dealing with your complaint, so I would not be of any use to you, I bet 🙂.

The casino deleted my account and does not respond to me in live chat

If they don't respond to you, then it's the right time to submit a complaint. Have you had any balance on the closed casino account?

I wrote a complaint about them a long time ago.

https://casino.guru/wildbet-casino-the-player-s-withdrawal-is-delayed

993 euro

Ah, sorry, I didn't notice before. You're right!

Just saw this casino review. So far, I don't know about that withdrawal case you are currently having. Have you tried contacting their customer support? It's pretty responsive whenever I ask a question regarding the games they offer and their bonuses.

Did you even get the chance to pull some of your winnings in the casino? Or have you tried withdrawing from their site?

This is a scam casino and I do not advise anyone to play in this place. I have all the evidence. It's all just useless.