Wild Robin Casino - general discussion (page 7)

Thank you so much, now we wait 😉

Glad to help! I spoke to Tomas, all should be ok with the complaint and I hope that we will say the same about the casino too.

Thank you very much for your patience. I'll be around to follow the progress with you. 😉

I wanted to update the situation, the first 3 withdrawals have been completed and certainly thanks to the Guru casino support, the complaint remains open pending the conclusion of all withdrawals. Great guys at Guru casino, l

Now 3 business days and I should see the money in my account

Wohoooow! It was worth the complications with submitting the complaint, I guess! 🙂

I'm so glad it looks much better with the withdrawals now! Well, I'll check on you on Monday, ok?

I love seeing the update that the money has just hit your account. 👍

Hi dear, yes, I immediately had confidence in you and you are a very capable team, I will update you on everything, thanks

I wanted to give you an update, the first withdrawal requests have finally been credited after almost a month 😊😊😊😊😊 and this is definitely thanks to casinoguru 💪💪💪💪. Now I have proceeded with the request for three more withdrawals and let's hope they won't make us wait that long.

Hello Roberto!

I'm cracking open the bottle of champagne! 🙌✌

After a month, I guess the casino knows how to send you more money; hence, I guess we may stay positive and it won't take that long again!

You've been very patient, and you deserve a quick resolution.

Good morning dear, today I received the second tranche of withdrawals, only that magically now they no longer let me enter the account, it tells me the wrong password and email, they must be trying to gain time I have already written to Tomas to update my complaint.

Let me know what to do thanks

Hello, to be honest, I can envision what the casino looks like would eventually prefer to close your account. You see, sometimes it happens when players complain. Let's put aside how fair that is....

It is wonderful that you got back to Tomas. Just to be certain, could you check your mailbox and search for email? about password reset or account closure?

This is to ensure it didn't end up in the spam or promotion section.

I hope this will be resolved very soon!

Hi, yes I sent an email to Tomas but I haven't received a reply yet, could you let him know so he can start looking into the situation thanks

Hey. Tomas will surely get back to you as soon as possible. I have sent him a reminder just in case. 😉

Thank you so much 😉😉😉

Hi, could you inform Tomas or Matej that I sent them via email all the proofs relating to my account with the Wildrobin account, on the complaint I opened there is no problem that does not give me the opportunity to respond therefore I sent everything to Matej.

You have all the material to update the complaint so that the Wild Robin representative who intervened can review and unblock the situation, thank you.

By the way I have sent over 3 emails to wildrobin support without ever receiving a response as you can see I even have the withdrawal confirmation with my email [email protected] that they don't recognize, first they pay me and then they tell me that I don't exist, crazy stuff

Hi I sent several emails to both Matej and Wildrobin support but no one answers me anymore, they all disappeared, I can't answer my complaint so I have to send everything via email, can you inform Tomas or Matej please thank you very much

Please stay patient; our complaint team works on your complaint together with hundreds of other ones.

Good morning, I was contacted by the casino and asked for my registration email address to be sent directly from the same email address, so I did so. I also notified Matej, but so far there has been no response. Could you please provide me with an update on the blocking of my credentials? I still have funds to withdraw, thanks.

It was good of you for providing everything they asked for. Hopefully soon we'll be able to see a movement in your complaint then.

Update: I was contacted by Matej from Casino Guru, who asked me if my phone number was correctly entered into my account, as the casino wants to proceed with KYC verification.

I confirmed that the number is present and offered to verify it via video call at any time, thus speeding up the account unlocking process and the refund process.

Great. I hope that the call will happen soon so everything can be done well.

Please keep us informed.

Hi,

I have a question, will anyone take up my complaint about WildRobin Casino?

Tomas hasn't responded for several days and my case is completely at a standstill.

Time is running out and I still haven't received any update or information about the verification progress.