Wild Robin Casino - general discussion (page 5)

Hi, thanks for the prompt reply. This is actually the first withdrawal request I've made with WildRobin, so if you advise me to file a complaint, can you give me instructions on what I should do?

Currently I have to take the first request of 1500 euros, and then make others until I reach the total of 5800 euros including the 1500 euros

Hi, sure thing!

This link allows you to create the complaint 👈👈. Go through the initial submittal form and then describe the situation with your own words. Feel free to copy and paste things you already wrote on the forum, and add anything else you can. Example: Screenshots of your verified account, a screenshot showing the pending withdrawal and so on. Once the summary is reviewed, the "case" will most likely be published. Soon after that my colleagues from the first response team will get in touch with you.

I'll check up on you on Monday, ok?

Ok that's fine I'll proceed immediately thank you very much

Hi, sorry, I can't open the link you provided in the message. Can you tell me another way to find the complaints section? Thanks.

Oh, there is no other way, I'm afraid. Those problems are usually related to browsers, addons, cookies and hashes. Please try opening that link using a different browser or in incognito mode; simply put, please try anything adequate to clear all temporary browser files and you may also try this mirror page👈

Let me know whether it helps, please.

Hi Radka,

I tried both Brave and Chrome, even in incognito mode and clearing cache/cookies, but the form still won't let me submit the complaint. Can you open it manually for me? I've attached a description and screenshots.

I see now; it is not that the link does not open, but the submission form is not working, is that so? Can you see something like the word "captcha failed" written on the bottom of the page while submitting the form, please?

Well, if that is the issue, I fear we have to take a more technical approach, becasue the error responses can be inconsistent or unclear.

Instead of a clear "access denied" message, you might see a blank page, failed CAPTCHA, or endless loading. That makes it difficult for us to trace the cause—unless we have more details from you.

To help us investigate the issue, please provide the following to email community@casino.guru:

• The exact time the issue occurred (with time zone, if possible)
• The specific link or page you were trying to access
• Your IP address at that time (you can find it at whatismyip.com)
• Whether you were using a VPN, proxy, or anonymizing service
• Your approximate location (country is enough)
• Any error message or behavior you experienced, preferably in form of a screenshot (e.g. blank page, CAPTCHA not loading, redirect, etc.)
• Your device and browser (e.g. Windows + Chrome, iPhone + Safari, etc.)

Why this matters:

Without these details, we can’t cross-check logs or our security systems to determine whether the issue was on our side or caused by external factors (like flagged IPs, browser settings, or third-party blocks).

Even a short message with a few technical details can help us resolve the issue faster – and make sure others don’t run into the same problem.

Thank you very much for sending us a report. 🙏

Ok I sent you the email with everything you requested

Anyway, I was looking at the captcha, I can't see it from the complaints page, I get to the green send complaint button and I hold it still, it doesn't send it, you sent me a link in the first messages to enter the complaints section but it doesn't open it, so I went straight to the complaints section

Hello,

I just saw your email, but sadly it seems you put all the information into the subject, not the body; hence, it did not go through.

I apologize, but we cannot process the complaint in that manner; therefore, please resend the information I requested via email, ensuring to include everything, such as screenshots with visible URLs, in the body of the email.

Thank you very much. I already informed the tech guys; we just need all the details to look into it.

Thank you very much, I'll do it right away and we'll keep you updated later.

I sent you the email with the subject, and below the description of what happened with some screenshots, if you need anything else let me know and I will proceed with the sending, thank you very much

Hi, I sent the email with the complaint. According to your instructions, I can know if you have received everything. Thanks.

I await feedback

Please no, I did not ask for a complaint per email. I can't set it up for you. I'm trying to send a technical report to my colleagues so they can resolve the submitting issue; hence, I'm still waiting for this:

"To help us investigate the issue, please provide the following to email community@casino.guru:

The exact time the issue occurred (with time zone, if possible)

The specific link or page you were trying to access

Your IP address at that time (you can find it at whatismyip.com)

Whether you were using a VPN, proxy, or anonymizing service

Your approximate location (country is enough)

Any error message or behavior you experienced, preferably in form of a screenshot (e.g. blank page, CAPTCHA not loading, redirect, etc.)

Your device and browser (e.g. Windows + Chrome, iPhone + Safari, etc.)"

provided per email. Thank you.

Ok thanks a lot

Ok perfect I get all the info

I sent everything via email, regarding the captcha I wanted to report that it was not present on the page. Thanks

Hello,

Thank you; I replied yesterday after showing it to our tech team. I am currently awaiting the text I mentioned. Thank you in advance. 🙏

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