May I ask when exactly you requested the withdrawal, please?
Let's not forget the weekend was on.
So try to be patient, as Romi said it was the weekend and it is quite possible that the casino does not process withdrawals at that time. Do you see your withdrawal anywhere in your profile, that it is like pending? Did you play with any bonus or not?
That's a strange answer that contradicts itself haha. Maybe just a translation error, so you didn't have a bonus yes? Just to clarify the situation.😀
That is good, then you did not play with it so it should be alright I guess.
We have to wait for now and hopefully everything will be okay.
If you have new update, let me know please. 🙂
I saw on our website that the casino has a limit of 4k per week. You want to withdraw 6k. Be careful not to exceed the limits, as this can also lead to the casino cancelling your withdrawal.
Dear coeste351,
We, the official representatives of WEISS, are here to support you in resolving this issue.
Please, kindly provide your email, and we will proceed to examine the case to ensure a timely resolution.
Sincerely,
WEISS Team
I honestly got tired of waiting, canceled the withdrawal, and lost all the 6k I had earned. I really don't recommend this platform for playing at the casino. They never deposit money.
Dear coeste351,
We truly regret to hear about your experience with the withdrawal process, and we fully understand your frustration.
Please know that we are taking your feedback seriously and will strive to improve our withdrawal process to prevent similar issues from arising in the future.
Thank you for sharing your thoughts with us, and we appreciate your understanding as we work toward better service.
Sincerely,
WEISS Team
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.