Very good I've been in the betting world for a long time. But he had never gambled online. He had informed me about this casino and I have read that they had problems with the withdrawal of funds. Is it reliable to top up my balance at vulkanvegas casino?
Hm, it's hard to say. I don't think the casino is a scam, but we've seen many complaints against them. The complaints are usually against bad and slow customer support, slow verification process and slow withdrawals.
Yesterday morning I saw this bonus in the casino.
I activate it and make the necessary deposit. The money disappears from Skrill instantly,
and the site says that the transaction was unsuccessful.
I wrote live chat several times. I sent screenshots with the transactions that the money did not go back to Skrill. Their colleagues allegedly worked on the issue.
Today the deposit was successful. Of course, the bonus had already expired and I did not receive anything to compensate. From the photos you can see when the money from Skrill came out and when it was credited to my balance in the casino.
Data, time everything can be seen from the photos.
Is this correct in your opinion?
Hello, I understand your frustration - who does not want cool bonus! Casino may faced some technical issue, that's for sure, however in the end it's the unfortunate player who has been shorten on bonus, so some compensation is in order. Of course it's only my personal opinion. On the other hand, as you can read in this thread, casino lacks any kind of swiftness towards players.
Have you tried ask for a compensation directly? 🙂
And do you think it makes sense? 🤔
You clearly made the deposit in order to get the bonus, but they were so slow with adding the deposit on your casino account that once they finally did it, the bonus offer wasn't valid anymore, right? In this case, I believe that you should get the bonus added to your account manually. Exactly the same bonus as they offered the day before.
I was wondering, but after you tell me two people, I'll email them.
Thank you!
No worries. The good thing is that you have evidence that you can provide. In that case, even if the casino refuses to provide you with the bonus, I'd advise you to submit a complaint on our website. The casino is actually good in terms of dealing with complaints from players so I believe there's still a chance that you could get the bonus.
I wrote to them, I sent screenshots, I will write when I have an answer or a result.
Alright, please, keep us updated. If you don't get any reply from them, then I advise you to submit the complaint.
It's been three days since I wrote to them ...
No reaction from them ...
There is not even an answer like "Your inquiry is being considered", or something like that ...
Absolutely nothing on their part.
Ready.
Thank you!
Hello, happy to help a bit. Hope you get the bonus after all. 🙂
May I ask for how long have you been playing there?
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