ViperWin Casino - general discussion (page 4)

They sent me a VIP invitation offering me 500 CHF free to play with 1x wager. I wagered and withdrew 300 and was paid the next day without verification needed. I have mails also where they welcome me in their VIP community. I withdrew through Bank as always on their casinos.

When i go to verification option, it says my account does not need verification. I guess since i am a VIP, it is not needed.

I contacted them today to see why it was taking so much time, they told me i was not a VIP lol i must deposit 3000 euros at least, so i sent them the proofs i played on a lot of other casinos they owned, this explains probably why i received that VIP invitation, and i also sent them the emails they sent me clearly saying i am a VIP.

Today is the 6th day i am waiting for the second withdrawal. I do not understand why first one was free gift and processed in 1 day and now i am waiting almost a week.

They paid out today in the afternoon so everything is ok.

Great, at least some good news. Do you think it took a long time considering you're a VIP? Will you continue playing at this casino? 

It was paid the next day i sent my vip proof. Usually it takes up to 3 days.

Yes, I'll continue playing if they respect that time frame in the future.

I have won 1100 CHF these past days and i asked for a withdrawal of 500 since we can only withdraw 500 per day. I'll keep you informed.

All right, I'll be happy if you let me know if everything went as it should have.

I'll be here if you need anything.🙂

I made a withdrawal of €130.00 on Viperwin on November 25, 2025. The money hasn't arrived yet. Customer support is telling me to wait, as there are delays in payments from the finance department. I wanted to know, will I ever receive this money? The casino website still says the withdrawal is pending approval.

Hello,

I have asked the withdrawal on 30th and got paid yesterday on 1st December. I asked another withdrawal of 500 yesterday, i hope it's paid today as well.

You will be paid, i waited 6 days for my previous withdrawal too and it was 500 not 130. I advise you to wait couple more days.

Thank you so much, I feel much more reassured now. May I ask what payment method you chose? I selected automatic payment, which is the card I used to make the deposit. I'll update you on the situation, and thank you.

I always use bank method. When it's approved it's in my account the next day.

Thank you for sharing your situation with us, and I see that another player has helped you feel a little better.

Sometimes it takes a while to get your money, but I believe it will be successful.

We give them 14 days, and if you don't get your money, be sure to let us know.

I'll wait for an update.🙂

They just approved my withdrawal i asked yesterday. Yeyyyy 😊... I'll ask withdrawal of the 110 chf left later after work. I hope you get paid soon too.

I'm so happy for you! I still haven't received anything. I don't understand why it still says "verification in progress." I've written to support numerous times, even asking if I used the wrong payment method for the withdrawal. If you have any suggestions, please help.

If you are ok to share me your username there, i can ask my personal account manager if he can accelerate your payment too.

Could you do it? I'd prefer to share it with you privately.

Good morning, today's update; still no news about my withdrawal. I contacted support again and was told again that the finance department is experiencing delays due to too many withdrawal requests. I remember my withdrawal on November 25th for €130.00. The processing status on their website has been showing "verification pending" ever since I made the withdrawal.

ok I got the money, thanks to everyone who helped me

Hello, i am happy you received your payment, i was about to write you to contact my manager but i see everything is fine.

So they probably have delays if they have a lot of withdrawals. That's okay, it happens sometimes. The important thing is that you didn't wait too long and you got your money. Do you still have some money there, or did you withdraw everything? 🙂

Good morning. I wanted to share my unpleasant experience with this casino – ViperWin2. I can't find out when my withdrawal will be processed. I've been waiting for a week, despite assurances that withdrawals are processed within 3 days. No concrete information, only support straight from the free version of GPT chat. Please help.

Hey, we give casinos 14 days to resolve withdrawal issues, and if they don't send you anything, then we'll try to help you.

So they're just writing you general things, right? What payment method did you choose for the withdrawal? Is this your first withdrawal at this casino?