Viking Luck Casino - general discussion (page 2)

Good morning Jaroslav

The complaint is pending a response from a member of the Vikingluck casino.

I have not received any further refunds yet.

Thank you and greetings

From what I've seen, the casino has already replied that they are processing your request and will let you know as soon as they have an update.

Hello Jaroslav

I've been hearing that for over three weeks now 🤦🤦

Thank you and greetings

I thought so too, but since our team is dealing with it, I hope it will be resolved soon and you will get your money.

I don't know what else to tell you, we just have to wait, even though I know that's not what you want to hear.😕

Spencer (VikingLuck)

August 26, 2025, 11:57 AM EEST

Dear Manuel Alonso Sesto,

Thank you for contacting our Customer Service team. We hope this email finds you well.

We sincerely apologize for any inconvenience you may be experiencing with your withdrawal. We fully understand how crucial it is to have your money available on time, and we want to assure you that we are committed to resolving this situation as quickly as possible.

After a thorough review of your withdrawal request, we would like to inform you that you are currently experiencing an unexpected delay. We understand that timely access to your funds is important, and we apologize for any inconvenience this may have caused.

We want to inform you that your case has already been escalated as urgent to our financial department, which is actively working to expedite the process. Due to the large volume of requests, payments may experience some delays, but we want to assure you that your money is completely safe. The withdrawal is in progress, although it may take a little longer than expected. Once the payment is complete, you will see it reflected in your balance history.

We deeply appreciate your patience and understanding as we navigate this process, and we sincerely apologize for any inconvenience. Your trust is very important to us, and we are committed to providing you with a safe and satisfactory experience.

If you have any additional questions, please do not hesitate to contact us via email. support@VikingLuck.com or live chat.

Best wishes,

Customer service.

(Since 08/01/2025 waiting for one of my withdrawals)

Sure, it's a common answer, but let's try to believe that even with a complaint, it will go faster and you'll get your money back before you know it.

Hello Jaroslav

Now the casino has asked me to verify my account.

They're asking me for a statement of all my debit card transactions for the entire month of July, absolutely every transaction, whether it's transactions made at the casino or all my card transactions.

I don't know to what extent that is legal.

I wanted your help and opinion.

Thank you and greetings

Hi, this is something that casinos often ask players for. So I would provide it to the casino. Maybe try asking if you can hide transactions that are not related to the casino and that you don't want the casino to see, and just leave the amount there.  

The ones that go to the casino, you keep as normal so that the casino can see them.

In any case, be sure to provide them with this information.

Good morning Jaroslav

I have already sent everything, now waiting for confirmation

Thank you and greetings

This Vikingluck casino is a disgrace.

First they ask me for an extract from 01/07/2025 to 31/07/2025

Today I am asked for an extract from 07/20/2025 to 08/20/2025.

This is either a disgrace or a joke.

I'm already a little fed up with these people.

It seems they don't want to pay out the prizes, but if it were to make a deposit, no problem... Like if you deposit €20,000, they don't ask you for anything.

How sad

Even though it's not the best solution from the casino, you'll have to send it if you want your money. I looked at the complaint and I also agree that they could have requested the verification documents sooner, rather than after a month. It's quite illogical and seems like they're playing for time. 

But definitely complete the whole process and don't give up.

It's definitely important that you get what you're entitled to.

Good morning

I'm working on it. Yesterday I sent them a selfie photo with my ID and a device with the casino page open and my entire card statement from July 1 to July 31.

And in the complaint, a casino official said that if I don't provide this documentation within a month, they have the right to withhold the prize and close the account.

I'm waiting for verification right now.

I don't know what the next problem will be.

Thanks Jaroslav

Good morning Jaroslav

They ask me for a statement for one date, then they ask me for a different date, etc.

And I have to go to the casino website to be able to check it.

They don't notify me anything via email.

Thank you and greetings

I saw what the casino asked of you and what they told you. I think that if you cooperate, there shouldn't be any problem. I don't think it's entirely fair if they write that if you don't meet their expectations within a month, they'll take what you have in your account. I would say that it shouldn't take them a month to ask you for the first documents.

They have already been requested and I have already sent them.

But every day they ask me for something different.

Thank you

Good morning Jaroslav

I have been asked for another card statement again.

This time from 01/07/2025 to 10/08/2025

My question is

How many more extracts will you need?

Because I have already sent several

Thank you and greetings

I don't know how much more the casino will ask for, but in any case, always provide what they need to avoid problems.

I hope it ends quickly for you because I have a feeling that the casino could ask for everything at once and not just one thing at a time, and basically the same thing.🙁

Good morning

It's continuous Jaroslav, I've sent like 4 or 5 card statements.

And they don't inform me via email. I log into the casino every now and then and find these updates in the verification section.

Thank you and greetings

Okay, then I'll send you everything you need. We'll just have to wait and see what the casino says and do.

Good morning Jaroslav

I have to wait for what Romi tells us.

Thank you and greetings