VegaZone Casino - general discussion

If you want to discuss anything related to VegaZone Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

You cannot bet more than €5 while playing with bonus funds

Why? 😀

If you bet 10 EUR accidentally, bonus is gone?

Well, because they put this rule in so players don't overbet.

And yes, if you bet over this limit, your winnings can be confiscated because it is a rule violation, actually.

anyone knows any contacts from vegazone casino? i need to fasten up my withdrawal

Hello, I don't think you'll be able to reach any other contact information besides what's listed on the casino's website or elsewhere.

However, how long does your withdrawal take, and would you like to speed it up? I'm afraid it's not that simple, and I can't imagine what you'd have to do to make that happen.

I joined this casino today. After about 500$ CAD deposited, I won 3 big hits. I have 17,000$ CAD. My identitiy and proof of address verified successfully. I sent them FOUR proofs for banking. Let's see how credible and smooth this will be. At a limit of 800$ per day, it will take a while to retrieve my funds but I will take it if that's what it takes. This is the real test about a casinos credibility....To be continued.

Hey, congratulations on the great win, and now it's just a matter of waiting. I'm curious to see when you'll be fully verified and when the money will arrive. I guess it's a test, but the important thing is that you get everything.

I'm keeping my fingers crossed.🤞🍀

Thank you so much Jaro. I am pleased to say that I have been verified and they sent me my first 800$. I am now at a level that permits me to withdraw 1200$ which I did. Let's see if they pay me tomorrow as promised. Can this really be? An online casino that actually has integrity? It would be a first in years. I will keep you posted.

Great, I hope so. It would be wonderful to see a casino that actually delivers on its promises. 🙂

I take back the "integrity" part. Habitual delay tactics. Very disappointing.

Okay, but you are waiting not so long I think, it's only second or third day. 🙂

In 2026, when e-transfers are done in minutes, I guess I find that processing a withdrawal days later is a delay tactic. We will see. So far there are 3 pending withdrawals with the first from June 2nd, today is June 5th...I find that very long. If they actually pay it today, I will be pleased.

I mean, I get what you're saying, but on the other hand, I don't think this is your first time at a casino, and you know that there aren't many casinos that pay out players within a few hours.

But I hope it goes well.

Hi there, please reach out to our Live Chat support directly on VegaZone, or email us at support@vegazone.com, and our team will gladly assist you with your withdrawal request.

The more you win, the worst the withdrawals get. If you withdraw on a Wednesday, or Thursday, you wont get your money until the Monday or Tuesday. And, you cannot have more than 3 pending withdrawals.

Casinos will always have the house edge, we all get that. They will always win in the end.

They are there, however, to provide fair play. When I asked to close my account because I was disattisfied with their withdrawal practice, I was asked to wait for my VIP manager to return 24 hours later to see how he can make my experience better. I deposted a lot more in the meantime, and won some money and made a 1200$ withdrawal. I wrote VIP and said I wanted my money within 24 hours or I am done. The next morning I get an email from VIP saying they paid me and the account is closed. So much for making my experience better. In the end, I am glad the account is closed and it would have happened, it's inevitable. While you suggest that waiting 3 days isn't abnormal, it is only normal with small-time casinos that are in the business not to provide entertainment and a service while making money, but only by casinos who want to capitalize on players. Funny enough, this casino processed my balance in the account of 201$ withing minutes...so as I stated all along, it's 2026, and withdrawals should be instant. Making a player wait 3 days and not paying players on Saturday and Sunday, I think players need to smarten up and stop supporting these casinos. I, for one, will be much more vigilant and scan the Terms and Conditions with a fine tooth comb before depositing one penny. Cheers and thanks for these discussion pages. It's always a pleasure to exchange with you, Jaro.

Yes, it’s true that in this day and age, most casinos should offer both deposits and withdrawals instantly, but as I said, we both know that’s not the case in many of them. Personally, I’d stick with one where I don’t have any problems. Constantly trying out new ones and hoping everything will be fine there often seems pointless to me. I wouldn’t want to constantly deal with problems, whether with KYC, withdrawals, or something else.

So thanks for everything; I’m also glad we can have a constructive conversation.

Hello,

Thank you for sharing your feedback.

We fully respect every player's right to share their personal experience. At the same time, we believe it is important to present the facts clearly and in full context.

In this case, all withdrawal requests, account actions, and communications were handled in accordance with the Terms and Conditions available on the website and accepted by the player. These withdrawal procedures, limits, and processing timelines apply equally to all customers and were applied consistently throughout the account activity.

Most importantly, all approved winnings were paid in full. The player's withdrawal requests were processed successfully, and the remaining account balance was also paid out after the account closure request was completed. No funds were withheld.

Regarding the account closure, the player had requested the closure of the account before the later withdrawal was submitted. Our VIP team initially tried to assist and improve the player's experience, as we do with any valued customer. However, once the player's request to close the account was confirmed, that request was respected and actioned accordingly. The closure was not related to the player winning. It was based on the player's own request.

With respect to withdrawal timing, processing times can vary depending on several operational factors, including payment method, amount, banking channel, compliance review, and processing queue. The fact that one payment may be completed faster than another does not indicate misconduct or unfair treatment. All payments in this case were processed correctly and in line with the applicable procedures.

Regarding RTP, Vegazone does not control or manipulate game outcomes. Games are provided by licensed third party game providers, and outcomes are determined by the certified game systems. We understand that every player may have a different personal experience with gameplay, but we firmly reject any suggestion that results are adjusted based on whether a player is winning or losing.

Our team remained professional, responsive, and respectful throughout the entire communication. Every inquiry was reviewed, every request was handled, and all eligible funds were paid.

To summarize clearly:

• All approved winnings were paid in full.

• The remaining account balance was paid out.

• All withdrawal requests were handled according to the published Terms and Conditions.

• The account closure was completed following the player's own request.

• VIP support remained available and attempted to assist the player throughout the process.

• Vegazone does not manipulate game results or take action against players for winning.

We always welcome constructive feedback and continue working to improve the player experience. In this specific case, we are confident that the matter was handled correctly, professionally, and fairly.

Kind regards,

Vegazone Team

I never claimed that my winnings were not paid. In fact, I clearly stated that they were. The issue is not whether I was eventually paid; the issue is how long players are expected to wait to receive their own money.

You repeatedly refer to your Terms and Conditions. Respectfully, something being disclosed in the Terms and Conditions does not automatically make it consumer-friendly. Low withdrawal limits, no weekend processing, and restrictions on the number of pending withdrawals may comply with your policies, but players are still entitled to criticize those policies.

You state that withdrawal times vary due to operational factors. Yet my final balance of $201 was processed within approximately 30 minutes, while larger withdrawals routinely took days. That experience reinforces my opinion that your withdrawal process is unnecessarily slow when compared to many competitors in the industry.

You also mention that your VIP team attempted to improve my experience. I agree they did contact me after I requested account closure. However, from a player's perspective, asking someone to delay closing their account while withdrawals remain slow does not address the underlying issue that caused the dissatisfaction in the first place.

Regarding RTP, I did not accuse Vegazone of manipulating individual game outcomes. What I said is that many casinos have the ability to select from approved RTP configurations offered by game providers and licensors. Whether Vegazone chooses the highest, middle, or lowest available configuration is information that players are generally not given. My comments were based on my own experience and observations while playing.

At the end of the day, this comes down to player experience. I prefer casinos that process withdrawals quickly, including weekends, allow reasonable withdrawal limits, and do not require players to wait several days to access approved winnings. Based on my experience, I found Vegazone's policies to be focused solely on maximizing revenue than providing a positive or fair player experience.

You are entitled to believe your procedures are fair. I am equally entitled to believe they are outdated, greed-based, and exclusively favor the operator over the customer on every level.

That is why I chose to close my account and why I would not recommend Vegazone to other players.