Vegaz Casino - general discussion (page 3)

Hello, I guess you tried to find out what prevents you from withdrawing. May I know what you found out, please? Did the casino say they are not going to pay you for some reason?

The more you share, the better chance for a more meaningful response. 🙏

every time the answer is "please contact the finance department", but the finance department does not respond to my emails.

Oh, so it is the typical "no real answer situation." I'm quite surprised they asked the customer to get in touch with finance directly. In most cases, chat works as a sort of bulwark because finance has little time to respond to every withdrawal-related question they get.

Honestly, I can't say whether it is a good or a negative sign. In any case, without further details, I see no way out.

I think it is time to complain. Try this link and let me know what you think: https://casino.guru/complaints/create 👈

Is there an estimation for withdrawal times? It's been 2 days and I'm still waiting. I get the typical answers from chat agents, like ''be patient, i left notes to the financial department'' etc

Hello, I don't think I would stick to any timeframes. The casino should at least be able to estimate when you should receive your withdrawal, but it may depend on several factors, so I believe that sometimes they don't want to promise such things to players. 

In any case, two days is not a disaster at all, and I would also recommend what they recommended to you, which is to be patient. 

We give casinos 14 days to send the money to the player, so if nothing happens by then, you can contact us and we will try to assist you.

What do you say? 

I'll wait, I'm just saying according to their terms, it takes max 2-3 days. So if they claim that, any other timeframe should be illegal. I'm talking about all casinos

I understand what you're saying, which is why I wouldn't give a timeframe as a casino if they can't meet it.

On the other hand, the casino may send the money within three days, but the player may not receive it within three days due to, for example, the chosen payment method or if the casino uses a third-party payment provider, etc.

I'll wait for your next update. 🙂

My account has been verified for over 48 hours now, and they haven't released my withdrawal.

Hi, it's great that you passed verification successfully, that's important. But it was the weekend, so I'd be patient and wait.

If there's nothing else you need to send to the casino, I'm sure it's just a matter of time before you get your money.

So far I haven't received any money.

I received an email from them today informing me that one of the withdrawals had been released, but no money has reached my bank account.

Unfortunately, it's a casino that has no credibility whatsoever and that cheats its customers.

Someone should take this clandestine casino off the air, as it is operating like a criminal organization deceiving gamblers.

Hello, I get that you are in such a mood. From another perspective, though, you have one confirmation, and bank transfers are not always instant; occasionally it takes a few days, so I would not start with such judgment. Take a look around this forum; delays are quite common. It's not cool, but it's not a casino conspiracy either. Hand in there.

I hope Casino Guru helps!

Maybe it would be best if you could read updates in your complaint. You would see that the casino still has a week to resolve the payout. So, for this moment, we all have to be patient.

I know it's not easy but this is how it is for now.

I'll wait

At this point, like I said, I can only congratulate you on gaining another winning hit, but when it comes to withdrawals, the situation remains the same. I'm counting on your patience and cooperation. 🙏🍀

I'll be waiting!

This casino is no good—it doesn't pay out winnings! I currently have about 800 mil reais tied up at the casino.