Vegasino Casino - general discussion (page 19)

Owaygiftoza, did they join this company?

No, it doesn't say anything.

We'll figure it out

I've been waiting for 9 days for 2 withdrawals of €500 and nothing is moving, I've lost patience

Hi, that's quite a lot. Did you ask the casino what the reason was? 

Wasn't it necessary to verify? 

Sometimes delays can occur, but it's good when the casino communicates with the player and doesn't just leave them waiting. 

We give casinos 14 days to resolve withdrawals, and if nothing happens, we try to help. 

I see you've lost patience, but you'll probably have to wait a little longer.

Does anyone have late payments like me?

Hello, what does late payments mean? How long have you been waiting, please? Did the casino say anything relevant about why you are waiting?

Please let me know a little more. 

Today marks 19 days since I made the first withdrawal request

They always say that it's being processed, that the money is safe, that they have all the payments in arrears, they don't give me any forecasts just to wait

Well, that's enough.

I also saw that you have an open complaint, so our team is already in the process of assisting you.

I also noticed that they give quite standard answers.

We will contact the casino soon, so we'll see where we get.

One more question, have you been verified yet?

Yes, I have.

I've never had to check.

Yes, they're standardized and we don't know when we're going to get paid.

I've requested 1200€ in processing and I still have 5500€ that I want to withdraw from my balance, and I'll never get it again

Obviously, if it wasn't necessary, you'll just have to wait. I believe you'll get your money, but I don't know exactly how long it will take.

Our team will be here for you, and we'll contact the casino soon.

I'm keeping my fingers crossed for you.🤞

I've made several withdrawals and it's never been necessary.

It's been 19 days since the first request. I hope you can help me

That's one of the positive things when you say you got the money here before. 

It's a shame that it's taking so long now, but as I said, I believe it will turn out well.

When you have an update, I'll be here.

It's been 20 days, I think that's too long

I absolutely agree with you and I don't deny it, but it's important to be patient because we have no other choice but to let us work on it.

But is there nothing you can do? In these cases?

Well, yes, and I already said that we will contact the casino soon and try to help you resolve the situation.

That's why you opened a complaint. It just can't be done right away, which is why I said that patience will be necessary.🙂

I'll wait for news then, thanks

According to our information, the casino is under the Comoros (AOFA).

But I don't understand your point here, so could you tell us more about what you would like to do, please?