Vegas Now Casino - general discussion (page 2)

Hello, they have resolved it and sent me my money a day after that last comment. 9/10 overall. W casino

Hello, that's awesome!

May I ask what caused the problem? Do you think others could do something differently to avoid this delay?

🙂

Hi, I was under the impression there was instant withdrawal payouts, that was the soul reason I went on there, I finally had a significant win and instantly went to withdraw it , only to find it needed to be checked, I though ok first withdrawal, might take a couple hrs, I started off wanting to withdraw 6000, as the hrs went by and they hadn’t locked in the withdrawal I ended up with only 2000 , the soul reason I wanted to use a instant payout site is so that wouldn’t happen , I even contacted support begging them to process it or lock it in, they didn’t care, I have screen shots where it clearly says withdrawals instant min30 maximum 6000, I have screen shots of it all,

Unfortunately, sometimes even when they offer instant withdrawal, due to the verification, it may be delayed.

Even though I'm sorry that this happened to you, we are unable to do much about it. It is only up to the player to keep the winnings, you know.

This casino has just left me country.

I had 2000 plus euros in the account. I was only able to withdraw 600 at the weekend (Which was processed) but the agent didn't tell me they would cut off access for existing players.

What should I do? I have tried support on the site but they keep cutting me off and vanishing. It then transfers you to another agent and you get stuck in a loop.

I have looked on here complaints and askgamblers and the site and it's sister sites doesn't engage with ANY complaints system.

Hey, I'm very sorry to say that, but if the casino prefers not to respond to either us or AG, just like you mentioned, the possibilities are extremely limited. Basically, we are left with only contacting the licensing authority if nothing else works. In any case, I see 6 resolved complaints on our side, though I have no details available. Feel free to try the complaint feature; one never knows...

I would expect the agent to instruct you to withdraw all funds since the company planned to close the market for your country. An email containing such crucial information would also be in place. Decent casinos won't leave players in this position.

Has anyone else out there had problems with the online casino VegasNow. I wont a bit of money and I can not withdrawl it due to a typo on my account profile in my address section. I only put in my house number and not my street number or postal code. I attempted to withdrawl my funds several times but got rejected followed by a number of emails saying that I needed to update my address via online support chat. So I went online and opend the chat and for 2 days , fin the chatbot has said "Live chat is currently unavailable due to high demand. Please try again later or continue with our FAQ for help with common questions.

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If your request is exclusively regarding Responsible Gaming or Account Access, please contact us at the email below.

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⚠️ Please note that this email address is strictly limited to Responsible Gaming and Account Access requests. Any emails regarding other topics will not be reviewed or responded to.

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For all other inquiries, please try to contact us later.

Fin • AI Agent • 28m

Not seen yet • 28m

support+responsiblegaming@vegasnow.com" with this email. I have sent a few emails and have still yet to get a reply back. If anyone knows a better solution to my problem ans could help out that would be greatly apreciated .

Oh, it almost sounds like a dead end. Live chat seems to be the only option for updating the address, but it is currently unreachable. Payment cannot proceed because the current address does not fit, while at the same time email support is unresponsive even when the request cannot proceed.

I'm really sorry to say this: the casino's review is not very good either; it includes unresolved complaints and other negative factors. Three tests were made with chat support with less than average results.

I imagine this is very far from a positive response, but I would try to reach the chat anyway. This situation needs to be resolved by the casino workers.