Vegas Now Casino - general discussion

If you want to discuss anything related to Vegas Now Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Withdrew my winnings 4 days ago and it was still pending. Spoke to support, and miraculously they updated it to "in progress". The website says instant payments, and can take up to 2 days. Contacted a 2nd time to be told, to wait 6 more days for the payer to pay? Which leads me to think this is a scam. Other casinos have paid me next day or 2 days latest, but this is crazy. A casino has no problem taking customer deposits but will gladly not pay the customer their winnings on time. Very disappointed. I’m hoping they will pay me. I will update this post in two days if I still haven’t received payment.

Ok so after 6 days, I received an email this morning to say my withdrawal had been approved and received my payment this afternoon. Maybe it was my first withdrawal it took longer than 2 days to process but I’m glad it wasn’t a scam in the end.

I'm glad you got the money in the end. Sometimes casinos take a bit longer to pay out a player and they often don't process withdrawals during the weekends, so that can take a bit longer too. The casino didn't ask you for any documents or anything like that? Do you think you'll still play here if you know that the withdrawal can take up to a week?🙂

I actually did go back and play and won. However this time I received a breach email threatening confiscating winnings for making maximum bet on a bonus. I was only betting $4 when I won the feature, the maximum bet for Australia on a feature/scatter is $5. Therefore I did not breach any condition. I’ve reported this to support and they’ve said I should receive my winnings and that was for future notice. Mind you the email does not speak on future reference, the email states that I HAVE breached. Will see how long this second payment will take to process.

Be sure to let us know how the casino decides. Anyway, if we're talking about maximum bet, you shouldn't have a bet higher than the maximum bet during the whole bonus, not just when you win the feature.

So I'll wait to hear what you have to say.

Hello, does the casino belong to the DAMA Group? The website lists the owner as Just Entertainment BV.

According to our information and what we have stated in the casino review, it does actually.

Do you play at this casino?

Yes, I was able to play and deposit. But I have a global self-exclusion for the entire DAMA group since 2023.

Hello,

It may also be a white-label type of ownership, but with different management. Well, did its support respond to this? In my opinion, you should stress that to them and I would very much like to see the response if you don't mind.

What a coincidence, by the way; I was just recently thinking about how it works in practice if the specific player self-excludes before the new casino is established within a certain group, for example.

Does, for example, its rule say something about "within a group" self-exclusion? I'll try to look that up.

I asked about this and also requested a refund.

I also presented the evidence to the casino. According to all online portals, the casino belongs to the DAMA Group.

I'm happy to let you know how the casino responds.

Well, I would certainly ask the support - This is actually all I could find:

"you have the possibility of excluding yourself from playing at our casino. You can activate this option by contacting our Support Service via Live Chat. In the case where a friend or family member is in this situation, you can also contact our Support Service Team and ask for help. Our Support Service Team is ready to help you every day 24/7."

It appears that this casino doesn't apply any restrictions within the group.

Sure, thanks. Still, I expect the matter not to be that obvious. Well, I'll be here.

But I received confirmation that I am banned from all casinos in the group.

I can't register at any casino in the group, or my account is immediately blocked.

Only not with this one

I see.

Which indicates there might be more to just a group exclusion when it comes to this specific casino. That's why I'm so interested in the casino response.

Did you undergo the exclusion before or after the casino was established? I can't see the answer; I'm sorry.

In such a situation, the list of casinos you have self-excluded from back then may play a role too. as well as this casino's terms about self-exclusion within the group. It is a very complicated area and sometimes does not work in line with common sense, if I may express my opinion.

For some very odd reason when I try to click on the live support button, it’s not linked to anything the button is unclickable, no one responds by email and I need my POA verified!

Oh, I imagine one may even think the casino shut the chat down purposely. How long have you been waiting for the response? I would appreciate a bit of context to avoid speculations.

Thank you in advance.

So they replied to me by email, and just before that live chat was working again. I didn’t change anything same browser same iPhone but I switched from Wi-Fi to 5G maaaybe that did it idk.

my account is now fully verified and i’m waiting for my cash out. Hoping it won’t b long cause that’s the number one most important point for any casino.

I Take that back, it’s doing the exact same thing again…

Thanks. I believe there isn't much we can do to restore the chat; however, if you keep experiencing problems preventing you from withdrawing money, that changes the situation very much.

Did the casino confirm your withdrawal? What is its status?