Hi, maybe I'm stupid, but I've been playing there for a few years in this casino. You know, the initial status is like this, I deposited, I was lagging and I got the first bonus for activity of 10 USD. Now you see the status is quite high. Well, I don't know whether to enter the Zloty, whether I was active or not, and to this day they still give 10 USD for activity. I should probably have a better bonus, although I haven't received a bonus or any at all yet, because the system calculates that I won 4,500 thousand a year ago. A few days later, 2500 PLN and look, I got 20 USD for the at. And a reward from Kasaba, 230 USD without turnover, immediately withdrawable, so why do I still have 10 USD for these deposits? Achievements, when it was better a year ago, oh, and apparently they have disappearing bonuses, that it was there and disappeared, some kind of novelty, so when you complain about them, you have to act like a player, not a pip who loads money and then get rid of it.
Have you asked the casino about this? They should be able to answer your questions, both about the $10 bonus and any bigger bonuses you might receive now that you’ve moved up in rank. Of course, it’s natural for players to expect better rewards as they level up.
Have you checked the bonus terms or any information showing what rewards you can get at each level?
Listen, I've played in many casinos, and the bonuses for each level or status are described and better at each level higher. And you know what, I jumped into the Polish złoty. You know what, money is invested from the beginning. Sorry, but I had some activity. A year ago, they somehow managed to give me $20 and $230 from the casino reward immediately upon withdrawal. Now, it's not loyal. I know that players with higher statuses have better bonuses, etc. So, give me $10 because now their thieving system automatically generates them. And last year, there was no system like that, so unfortunately, how many times I asked, regardless of what the same rules are, send it straight, so what's wrong with me asking, and they don't give a damn. Sorry, but I'm not a beginner. I've never seen such an embarrassing bonus at any other casino.
I understand what you’re saying, but I’m asking whether you’ve contacted the casino about this. I understand that you’re receiving automatically generated $10 bonuses and expect better rewards as you move up in rank. What I still don’t know is whether you’ve asked the casino why your bonuses haven’t changed, and what they told you.
Casinos decide which bonuses to offer. Two players at the same rank may receive different offers, and a casino may restrict a player’s access to bonuses. It’s possible that some restriction applies to your account, perhaps because of your past bonus use, but that’s only speculation on my part. The casino would need to explain what’s happening in your case. If they won’t answer your questions, I personally wouldn’t choose to play there for the bonuses.
I understand that you’re not a beginner. Your last reply mostly repeated what you’d already told me, though, so could you please answer the question directly: have you asked the casino why you’re still receiving these smaller bonuses, and did they respond?
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