Hey, it shouldn't be like that, first the casino should pay you the money and only when you have balance 0 then close the account. Most casinos do not close accounts with a positive balance.
But if there is a problem and you don't get the money and they just close your account, definitely let us know and we will try to help.
Hello everyone, VAVADA has not withdrawn funds to the LTC wallet for 3 days. At first they wrote that it did not pass the AML check, I sent another one, after that they started referring to the fact that their payment system does not respond to them, I asked to provide the transaction number or the ID of the request to this system, they said that they do not distribute such information. What should I do, has anyone encountered this? I don’t think there should be problems with the withdrawal of $350
Hello there.
I also agree that a casino like Vavada has no reason for blocking a $350 withdrawal. I cannot provide much insight without additional details, but it is always possible that there may be an issue with the payment provider. Still, the casino should do its best and also inform you well about the possibilities.
Could you ask the support about the situation and then post the explanation here, please? AML could also be a problem but you should know whether you passed it already, I guess. Someone should have told you.
My first wallet was from my exchange, the second is my personal TRUST wallet, I created a new wallet for the third one and they withdrew the second deposit to it, but they never sent the first one, support only refers to the payment system, and last night they also asked me to send screenshots from my wallet that I had previously sent. I think that they are deliberately delaying the process, but I cannot understand why. All they say is to just wait for the final waiting periods, there is no, according to this logic I can wait forever
Hmm, I saw a few casinos demanding a full scope AML check because the player used several crypto wallets... Since the use of crypto is prevalent in such activities, I believe that casinos may occasionally be overly cautious in their checks. In the past, using crypto was the easiest way to make transactions without further checks, but it appears that this is no longer true. But I agree that if it lacks logic, what else is there for the player to rely on?
In any case, do you care to complain, perhaps? If the matter is associated with casino activities, my colleagues may take a closer look at that.
Do you mean perhaps that if you are a VIP, you get your winnings faster?
That is not unusual in online casinos, actually.
How long have you been using this site?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.