UpSpinz Casino - general discussion

If you want to discuss anything related to UpSpinz Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi, I couldn't find anything about upspinz.com casino.

Hey. I will ask our data team to look at this casino because we don't have it yet in our database.

Have you signed up there already?

Yes. It's autumn 2025.

The site markets itself as "lightning fast withdrawals", "zimbler withdrawals are instant"....there is reason to suspect that it is misleading marketing. Numerous sites also market upspinz as an instant casino. When playing with bonuses, you can withdraw 7x the deposit....👎

And how is your experience? Have you made any withdrawals yet?

Kyc approved. I made a withdrawal....after three days "withdrawal rejected and funds returned to game account". More documents are requested. This is probably a constant delay with the aim of frustration and withdrawal cancellation and playing/loss....👎

Is it perhaps some higher amount you requested, and that is why they need more documents?

I hope that it won't take long, for sure, and if you need us, you know that we are here.

Yes, thank you....the upspinz operation seems really good.

How is it going?

Withdrawals returned home.....and I "squandered" on a trip south....🏝

So it's a legit casino?

I can't say about the legality, but the withdrawals work really well.

I have been on a casino called upspinz I have sent all verification in had 1700 and something pounds in asked for 500 which was the maximum they have sent it back to my account and taken the other £1200 saying back to system I am so upset about this. I have spent a lot of money. over the last few months now I’m trying to take it out and I am having no luck at all.

Is your account already verified, though?

It is good that you sent all the documents, but the casino has to check everything first, and then they will inform you that your account is verified. Only after the verification will you be able to withdraw your winnings.

Please let us know how the situation stands exactly.

Kyc problem, money is always returned to the account and more evidence is required. The latest message was a shock... I will probably never get my money but I will wait for the situation to calm down, I have never seen a quick casino and this was the last time in my life at a curacao licensed casino and especially upspinz, always problems with curacao casinos....

"

A photograph of yourself holding the Proof of ID document you have used for the verification of your account. Please hold the document close to your face for identification purposes."

Hi, I'm not sure exactly what kind of document it's supposed to be, but you know what you used to verify your identity. It's nothing unusual, to be honest, I've seen it many times before. If you don't verify your identity, you won't be able to get the money, which is why it keeps getting returned to you. 

Only scam casino, probably i can't get any money... No bonus used, 40€ depo and roulette win...

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €655.10 has been removed from your balance due to the breach of the following Terms & Conditions:

 

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

 

Please note that the amount of your deposits (€65.00) remains in your balance.

 

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team

We can clearly see the casino's explanation of why they took your money. And how does any of that apply to you? Were you using a VPN? Were there any documents you edited?

If nothing they wrote is clear to you and you don't feel like you did anything wrong or against the rules, you have the option to submit a complaint with us.

What do you say to that? 

I don't use a vpn, I haven't edited any documents etc.. I sent everything they asked for and according to the instructions. Every documents they ask i need to sent twice.. Funniest part that i didnt even take bonus, raw 40€ depo and then roulette pays. Yes please, help me with this one. 🙏🏻