Treasure Spins Casino - general discussion

If you want to discuss anything related to Treasure Spins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

There is nothing to even discuss about these fraudsters. They just steal their customers' money.

I saw your complaint.

Let's hope the casino will explain the situation to us at least.

The only one you've got so far was this "business decision", right? 🤔

Warning for others, if I may: https://casino.guru/treasure-spins-casino-review

• Be careful with the bonus!!!!!!!

I deposited €25 today and claimed the 150% crypto bonus. I also read the bonus terms and conditions on the promotion page and didn't think there were any hidden rules. But of course on another page in the Casino Terms and Conditions it was explained to me in the live chat that €150 is the payout limit... well, what can you say about that, next time again at StammCasino LG

Hi and thanks for the information about the bonus. I think it could be useful for other players as well. I find it's best to check TaC when you go to play with the bonus, and if something is not clear, ask in live chat to avoid any misunderstandings. 

However, I have noticed that this casino has a very low safety index, so I would be cautious about depositing in this casino. 

Anyway, how did you get to this casino ? Have you had any problems here ? 

I used a free spins bonus at this casino and won a certain amount. When I asked for the withdrawal, they canceled my winnings and didn't explain the reason in detail so I could defend myself. I don't know what to do 😡😡😡🤡

Hey, the casino didn't tell you anything at all, based on what you're saying, did it? Did you try to see if you played according to the rules and you didn't break anything? No communication recorded with the casino? Do you still have money in your gaming account or did they take it from you? 

Try emailing or contacting live chat again to see what might be going on and if they don't respond, then it's probably best to move on to the next step. 

Will that be possible? 

I am communicating by email but they do not tell me in detail what happened so that I can try to make my defense, they do not say where I went wrong specifically. Shameless casino!!!

Okay, could you screenshot the email the casino wrote to you and show me what they mention there? When they canceled your withdrawal, does that mean you still have it in your player account, I mean money or not?

Treasure Spins Casino offers a fun and engaging experience, especially with the Luxor Gold slot game. The game’s vibrant graphics and exciting bonus features make every spin thrilling. Its smooth gameplay and rewarding payouts keep players entertained and coming back for more.

Hello, is there anything else in this casino besides this game that you like? Have you managed to withdraw anything here yet? Have you had any experience with customer support?

Here it is

They don't provide any more information, just that, very superficial

Okay, so I'll ask you again, did the casino take all your money and you have nothing in your gaming account? You don't feel like you've done any of the things mentioned in the email? Do you use a VPN? Did you go through any account verification or not? The only bonus you had in this casino is the free spins? 

Please let me know.

I don't use a VPN, it wasn't the first bonus I've used at this casino, I didn't use any tricks to exploit holes in the system, in short, I didn't do anything and they disappeared with the bonus winnings leaving me with only my deposited balance. I finished the bonus rollover with three times what I had deposited and they subtracted it from my account (over 500 BRL).

I've asked for further explanations more than three times and they just give me the above.

It's quite clear to me that they didn't accept the fact that I had completed the rollover!!!

Then, when you have no doubt that you have done nothing wrong, you can try filing a complaint and we will try to help you. 

You can open one at this link. ⬅️

Think you'll go for it?