TombRiches Casino - general discussion

If you want to discuss anything related to TombRiches Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hallo, der maximale cashout mit dem willkommensbonus ist laut dem ToS: The maximum winnings that will be paid to the FIRST 4 DEPOSITS in the "Welcome Pack Bonus" are x10 of the deposit made, but no more than: 10 000 EUR / 10 000 USD / 15 000 AUD / 15 000 CAD / 50 000 PLN / 10 000 CHF / 15 000 NZD. Please note that any amount in excess will be forfeited prior to requesting a withdrawal. Also bitte einmal updaten 🙂

Hello. Could you rewrite your post, please, so it can be translated? I'm not sure what happened here, but it did not get translated, and most of the users will not be able to understand it.🤷‍♀️

Are you referring to this welcome bonus, perhaps?

The maximum winnings that can be paid out is 10x the deposit amount [from the welcome bonus]

Do you mean from the bonus that Romi sent, which we have on our site ? Anyway, I've passed it on to our data team to take a look at it, and if they do, they'll change it for sure. 

Thanks for noticing. 

Did you play with this bonus and did you manage to upload something from it ? 🙂

I have been playing with very much enjoying at this casino. I have made successful withdrawal and deposit

I have been fully verified I have been playing fairly

now this thin is I have hitting big on a slot and they are coming with bunch off excuses so I don't get my money they say your account is under investigation and my withdrawal is on hold already for over 72h and I don't get any information about why this is. I have withdrawal successfully before and I recieve my fund within 1 day and now because I have been hitting big between 15-20k they are making excuses why can I do to get my winnings

I have played survival time at tombbrich casino I have made successfully withdraw 3 times of a total of €2500

now I have won on a slot 17k and they are saying that my account is under investigation and they are taking so much time for no reason to pay me what can I do?

Hello, I'm sorry for the situation you've gotten yourself into. 

I would say that with such a big win, most casinos do an investigation and you'll probably have to wait because they'll be checking the gameplay and various other things to see if everything was in accordance with the rules. It might take some time and they probably won't give you any information until it's done, but I've seen that casino has a pretty good safety index, so I hope they will approach everything responsibly and fairly. I would also be reassured by the fact that you have received money from them in the past, so I wouldn't be skeptical right away. 

Anyway, have you tried asking why the 10k disappeared ? That's something I'd be interested to know what the casino's reason was. 

Of course, if nothing changes and there is no communication with the casino and they ignore you, we will try to help, but I would give it some more time and try to be patient. 

Do you think you can handle it? 

Good service

Hi you where right at the end I had made the first withdrawal off 5k did not recieve it yet but I was able to do the withdrawal so thank god this is a fair casino! It were stress full days but at the end solved! The 10k they hold that was for the reason that I have at least something to withdraw if it was all done with the check ups that's also a good thing they do that. So they kept it for me as a save amount because had 25k first and because off frustration I lost 9k I will keep you updated if I recieve the funds in my bank account

Hi, what do you like about the service ? Do you have any experience with the casino that you would like to share with us ? I think it might be suitable.

Go ahead 😀

Thanks for the clarification, well now I'll wait to see if you get your money and if there won't be any problem with the withdrawal. If something comes up, feel free to get in touch and we'll try to help. 

I firmly believe in a good ending. ☘️

the casino sent me an ad email and of course, addicted, I decided to play. The casino resembled kingbilly casino and I asked them about this if this is their sister site and I got the answer yes but with my own license. However, before the deposit I faced problems, and I contacted the live chat, my deposit did not arrive in the game account and I asked if it could be due to the self-locking of kingbilly casino? I also announced that I am closed at kingbilly casino due to a game problem, they only confirmed that I can play and deposit (responsible?). Since I already have the experience that the casino confiscated my big winnings due to the blocking of the sister casino (the case was even discussed at casinoguru for a long time and was decided in my favor), the casino never followed this. so I decided to ask right away if the same thing happened here, they said no, you can play. Although I even admitted my gaming problem, it didn't bother the operator.

But in reality, would I have ever received my winnings because before the deposit arrived in the game account I announced that I was a problem player and closed for example with kingbilly kasono.

I'm sure if I had won, they would have explained in their terms of use that I have a gaming problem, I wouldn't have been allowed to register and voided my winnings.

the terms of use are always against the player and they will find a reason. This is always a win win situation for the curaco operators, a bad situation for the vulnerable player.

The fact is that I question the casino's responsible tools and the actions of the chat operators towards problem players, apparently this is not important to them.

Hello, it's quite a complicated situation, but I would say the following. If you mentioned addiction and they have something written in the terms and conditions and they still let you play here and said it's okay, then that's how I would take it. If you can deposit and play unproblematically but you can't withdraw because of this thing, it's not fair as they shouldn't even let you play. 

As for self-exclusion, if it's the case in one casino but it's not explicitly written in the terms that if you do it in one, it affects the sister casino or group, then it should be fine. 

So if you played here and won money, from my point of view you should get the funds. 

So be sure to let us know how it goes and if you have issues or not, if you do, then we will try to help you. 

Of course the best thing would be not to play if you have a gambling addiction, because it can only cause problems in the future. 

If you are interested, you can read all the relevant information about Responsible Gambling and maybe you will get some help. 

I will therefore wait and see whether something develops or not.

Yes, I'm the same way. However, I'm just confused how the casino reacts to problem players. It seems to them that it is not relevant and it is not their job to interfere with it. I was surprised when I told them that I was a problem player, instead of shutting me down, they allowed me to play.

But as everyone knows when it comes to Curacao casinos, they have their own terms and conditions and even the licensing authority is no help to the player because it is impossible to reach them. So I am still convinced that the situation is win win for the casino. They allow a problem player to play, if he loses, the casino wins, if he wins, the casino wins and the win is voided, citing the terms of use "you shouldn't have opened an account as a gambling addict"

I'd say that's sometimes pretty common, unless you explicitly say you want to close the account or be self-excluded. I have a feeling that some casinos don't take this kind of thing that seriously, and I don't want to be specific or say that this is the case, but I've encountered a number of examples where basically even addicted players have been encouraged to play in the casino. This is not the right approach in my opinion and casinos should really protect such players. But as long as they deposit and lose money, I suppose it's okay for them to do so. It's sad and not every casino does it, but some do. 😥

Tomb Riches made a bonus. If anyone's playing. You can get 25 free spins for a €20 deposit. I didn't see it published on the site, so I thought someone might miss it. It was only shown on social media. You can claim it until July 4.

Thank you for the information. Just try not to advertise here, please. It is not allowed on our forum.

Did you have any wins with this bonus, perhaps?

Hi there, are u trying the casino before to make ur note ?

guys look at their playngo slots, especially the « books » slots .

they are glitched , u get 2 scatters and the third is allways on the last row and past by one.

all the time, so I decided to never play here anymore.