Surge Casino - general discussion (page 2)

When I tried to withdrawal the first 3 times they remained as status new then all 3 got rejected due to bet checking still waiting for a email to say it’s been resolved it’s been 7 days

I took a brief look at the casino review and players' experiences, and to me it seems you're not alone in this. Delay may happen, and checks may be involved, but from your description it looks like there have been no other things influencing the ability to withdraw, so I guess the casino should find a way to pay you as soon as possible.

I wonder, would you be interested in lodging a free complaint request regarding delayed payment?

https://casino.guru/complaints/create 👈

More complaints help my colleagues keep up with what's been happening in casinos and it's all focused on resolving each situation.

What do you think? Are you interested in lodging one?

Been delayed my 3000 withdrawl for 13 days now, still sitting on new. Customer service and "VIP managee" are no help. Ive withdrawn 4 times before and now it seems like im just being delayed. Usually only took 3 days. Very frustrating

Oh, I see. Frustrating indeed. I wish I could say something meaningful, but after what I shared just yesterday. Well, I'd say the casino has been generally delayed with more payouts. Not sure about the cause though.

Care to lodge a complaint like the other players did? It's completely free, so I guess it's worth trying.

Take a look, please: https://casino.guru/complaints/create

Hi

i have $3300 won in surge casino. I won from a deposit of $200

they will not process it or look at it.

they said the processed the $300 but it never reached my bank a/c

it has been over a month

now they have taken $18 out of the account for some random bonus I’ve never asked for or used

can someone please help me

the withdrawals for $3000 have been down as new for a month

all they keep saying is they are busy

Hi, I'm glad the complaint has been requested because your description makes it unclear what generally happened to the money, especially the bonus that you said you had not taken, which feels a bit off too. I understand it must be confusing. $300 is missing, even though it looks paid on the other side, while $3000 has been waiting for over a month.

Do you have any screenshot of the conversation with the support or an email containing the transaction ID? Both would greatly help the mediator, so please don't hesitate to upload all you have to the complaint. The mediators will surely try to help.

I have some emails and photos

but trying to talk to surge yesterday and today they just cut me off

no contact with them now whatsoever

they just end the chats and ignore the emails

Yes, thank you. I cannot see anything from the casino's side, though, so there is not much to conclude, I'm afraid. I still don't get the part with the bonbus very well either so some help from casino would be much appreciated.

In any case, please forward this to the complaint. 🙏