Surge Casino - general discussion

If you want to discuss anything related to Surge Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi I’m trying to get my withdrawal from surge casino I submitted it 5 days ago it got rejected the reason being they needed to do more checks and they will email me once it’s been done but I haven’t heard back from them I’m fully verified but a bit concerned can you help me in someway please

Hi, yes, we can certainly try to help you.

However, I would probably wait a little longer for now. I do have one question: what exactly is the casino checking, according to what they told you?

Are they reviewing the withdrawal you requested, or are you going through some kind of verification process and had to submit documents to the casino? Or is it something else?

Feel free to let me know, and we can see how the situation develops.

I would also like to mention that we give casinos 14 days to complete the process, whether it is verification or a withdrawal. If the process is still not completed after that period, we can then try to help you with the situation.

What do you think?

Oh ok I can wait a bit longer then thanks for that and they are doing better checks and additional checks if required

Alright, we will wait.

But still I would like to know what is casino checking, can you give me answer to that?

They sent this to me via email.

The Compliance team is performing bet checks and additional checks may be required. We appreciate your patience before making your first withdrawal request.

You will be notified by email once the checks are complete.

Best Regards, Surge Support Team

Oh, sure. So based on what they’ve described, it seems that they’re conducting a gameplay check. Okay, let’s wait and see what they come back with and when they get in touch with you. But if it starts getting close to two weeks, I would probably take action and look into it further.

For now, let’s wait and hopefully the check will have a positive outcome and you’ll be able to withdraw your money.🙂

No worries I’ll keep you updated this time next week it will be 14 days so I’ll let you know in a few days

It’s going on 12 days now still haven’t heard anything back or got an email from them

Sure. From what I’ve seen, the casino has already been contacted by our team, so hopefully things will start moving forward soon. I’d really like to see that happen for you as well.

For now, though, we’ll have to wait a little longer, so hopefully you’ll have a positive update soon.