Supernova Casino - general discussion

If you want to discuss anything related to Supernova Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I would like some help on how to validate my documents at supernovacassino, so I can withdraw my winnings, but I don't know how to fill in the fields on the payment verification form.

someone lend me to try my luck please..

Hi, have you tried to contact their customer support regarding this? Maybe you could take a screenshot of the form and highlight the fields you have trouble with so they could help you.

I will try.

I would like to know if someone who lives in Brazil has already managed to withdraw some value from this platform, do you know someone who had a similar problem and solved it?

I checked the complaints we have against the casino and I found some related to delayed withdrawals, but I haven't found any complaint related to the form you've mentioned above. Let us know if you manage to solve it out.

Hello,

kindly let us know whether you got some help from the casino's side, we may try to help instead if needed.

I'm trying to verify my account to be able to withdraw, but there is a payment form that I don't know how to fill in all the fields.. I wanted to choose to withdraw via BTC, but it is mandatory to send the form to verify and release withdrawals.. And I'm not getting.

I'd say that the support should advise you how to proceed with the withdrawal, so have you asked them, please?

Feel free to pate some screenshots, we will try to figure something out.

I managed to complete the wagering account, the thing is that... it asks for the numbers of the card I used to deposit... and I used a virtual card from my bank app... not a physical card. How can I proceed with the verification?

Hello, I know that this was a problem once before, but if I remember correctly, the player had to solve everything with support. Did you tell them that you have such a card as part of the verification and therefore it is not possible to provide what they need ? I think the casino should recommend or advise you what you should do or at least offer an alternative. Try asking for a solution and come back and tell me what they told you. 

If you don't get anywhere and don't know what to do next, we'll be here to try to help. 

I've sent emails and tryed live chat to find out why I can't dep.it shows 00 where it used to say 20.00 min dep.I cashed out years ago and liked playing here.But no support so I won't be able to

Sorry, I am not sure I understood your post.

You are not able to deposit for some reason? Right?

I found this: support@supernova.im

Will you try it?