SuperCat Casino - general discussion

If you want to discuss anything related to SuperCat Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

At supercatcasino.com the customer support is very poor (mainly automated) [unless you are harassed by spam calls]

Account verification seems very cumbersome if not impossible. For 2 weeks now I've been struggling to make a withdrawal. Which is regularly canceled with an automated email "Documents for verification are still missing"

You should upload the documents in the profile area! THIS DOESN'T EXIST! So you should email your documents directly to customer service [dubious!]

I've already done this twice with a document and today even directly via chat.

Supposedly I should then be able to pay out money.. I strongly doubt that and will expand my report on how it goes on.

Anyway, I can't recommend this casino to anyone who wants a hassle-free withdrawal process.

I'm really excited to see my money again.

Hi, I am sorry you have troubles with KYC. You say it is more than two weeks. We should count that Christmas holidays can also be a partial cause of the trouble. In case you lose your patience to wait a little more then feel free filing a complaint and just click here. This casino has a questionable reputation via Casino Guru rating. I hope things will work for you.

Well, after I got angry with the support from time to time today, it went a little faster.. the payment method was confirmed.. what used to take 36 hours or 7 days was now done within half a day.. but only with the most massive complaint .. and public complaint here. I also thank the operators of CasinoGuru.. it is very valuable that people can at least exchange ideas and help each other here.

This time the support even told me exactly what was wrong. (although I think that's just a ruse, why the document shouldn't have been accepted)

Now we are curious to see what excuse will be used to cancel the payment tomorrow.

Hello,

I'd like to stay positive, the only good point I can see, however, is that you were told what seemed to be wrong with the document, well not much.

Looking forward to a fresh update today. 🤞

If you feel you had enough of this, submit the complaint through the resolution center here on the Casino Guru page, as Magda suggested.

I received my payout today 🙂 !

Radka was right. It's sometimes worth it to stay positive. Congratulations and happy new year! I'm sure it will be even happier since you got paid 🙂

Congratulation!🎉🥂

Yes, thank you, I wish you too.. yes, you have to be really tough with those cutthroats 🙂 heidewitzka

My delayed congratulations! Let this be a cool & positive start, may the whole year is worth it, (make it count😉)! 🎉🤞👍