SuperBoss Casino - general discussion (page 2)

Hello,

as I said it just needs to be more patient some time. Congratulations though 🙂

how can you say this casino has a rating of 9.3/10.... i read the players responses ...i got a full video of the game freezing and what i was to win on the current winners as it go along the bottom of the screen..yeah and clear as day..over and over game freezing on winns casion letting other know what apparently i wow..but casion balance not updating ..i ask them and there answer is its a glitch ...NOW glitch when your a casion and your not paying winning and using that a your reason well come on ....... and you rate them again 9+ ... now after constant argureeing with them bec players all ways a lier ..lol ..once i video my play the said ok will investigate it... video clears as day ..and been over a week now..i ask can i get a time frame on a answer ..and again using a broad answer ... no time frame will let you know....yeah chrimas is coming as well..who know when or what there going to say ... i play at other casion i despoit over 700K last year this year im about 500K into despoit so i know casion and i play every day..... this casion is the worst i have ever come across ..agin your rateing either is incorect or the casion has input to your rating

Hello,

I can understand that you feel that according to your own experiences the casino is bad. Well tons of other players may feel the exact opposite.

Reasons, why we rated the casino so high, are available to all players:

kindly note even the complaints - quite a low number and none a single went unresolved.

It's good that you have submitted your complaint, if we find that the casino is not fair, there will be adequate response and consequences.

Technical issues are not exactly the thing that affects fairness, and it's crucial to make sure that these problems were truly caused by the casino directly, I'd say.

Please provide all you have to the complaint thread. Thank you

One of the worst companies, it's good to close, it never pays. For crying out loud. Scammers, thieves and when you email them they act like they don't understand don't ever play here

Listen superboss casino is a joke… They play dumb they answer you with Rhetorical answers… they contradict everything they say they do not allow you to move anywhere forward with your complaint they try to shut you down there and they do gestapo tactics with your winnings they hold the power they don’t care this is the most ridiculous casino I have ever played at. Mind you I’ve played it on licensed or so-called band casinos and I’ve never had issues the way I was scammed treated at super boss casino beware!!!!

Again what I can’t understand is how casino Guru says about super boss casino ……We have found no relevant complaints about this casino. Again I cannot understand how you cannot find any relevant complaints in this casino I found that many websites with that many players that are so angry with super bass casino again I will put forward to seeing a Guru have you got any involvement you said no but it’s hard to believe when you are still rating them number one..

After my complaint can you believe it with freezing and my evidence that clearly shows that I won money in the hundreds if not thousands they offered me $50 with a wager of 40 and a maximum win of three how disgusting was this casinos negotiation when I clearly even had the whole game on video is and their excuses there’s a glitch in the system glitch it says that I won but when are you when it’s a glitch!!!!

Hello,

so I guess that submitting a complaint is a good idea. Describe all that happened, and put in all related communications or emails and transcripts. If the casino has treated you unfairly, we will step in.

What was the reason for not paying your winnings, please?

Hello,

I understand how you may feel at the moment, but in cases like yours, there is not much we can do. In case of technical glitches and bugs, the casinos usually reserve the right to not pay these associated winnings, because the game was not running smoothly, and it's not the casino's fault - the game provider provides the games.

I'm sure you will not be satisfied with my reply - I'm aware of that.

I'm sorry we can't help.

In the games I played I either couldn't even get into free spins, or when I did the rewards were few and far between. After a month and a half of playing and after so many deposits I can say that the rating you should give this casino and after complaints which i see are many from others not 9/10 but 3/10 it should be

This Exactly what I’ve been saying exactly what you say is 100% correct casino can’t be 9+ plus rating !!! More like 3+ rating …

and their bonuses are ridiculous they force you to take the bonuses sometimes that option turns on automatically then you get onto support to remove the bonus and you haven’t even played it and they make you wait the next day because no one is available to remove a bonus unbelievable support can’t remove a bonus you have to wait for a manager and then some of the bonuses are max at x3 wins .. seriously I don’t know where this casinos come up with Max win times three you’re gonna sit there and waste all your time to win $150!!! And glitches on the system that’s ludicrous the casino should have some type of responsibility if their website has glitches and I have showed that I have one with the video footage so my problem it should pay out again I can’t understand how this is a number 9+ casino beware

Well if there is glitches and on the winning table it shows that I’ve won one amount and the provider shows a different amount or someone’s gotta have some type of responsibility easy to say it’s not the casinos responsibility but it is and it should be because on the casinos running page I was winning who can prove what no one could ever prove anyone could cover it and I was gonna tell you the truth this is what I’m trying to say we I’ve got video footage they gonna say any sort type of story not to pay and you telling me still and 9+ casino !

9+ casino considers what’s happened and tries to resolve this

Hello,

allow me to start with the complaints - there are no unresolved complaints so far, meaning the casino solved both closed complaints and one is currently opened:

Many? I would not say so.

I hope you understand that a good rating does not mean that you will win, it means that the casino will most likely treat you fairly and there are no traps.

I'm sorry you lose.

Hello,

I can't recall now but have you reached out to the game provider then? Games are run from the game provider's official servers, so as far as I understand, the casino can't be responsible for glitches and technical bugs.

It's up to the casino to show or not show goodwill, fairness it's a different case. I would try the game provider. Let us know how it goes eventually.

If the rating does not drop in this casino, I will not calm down. They are scammers I enter free spins at 0.40 0.60, 0.80 1euro and above x200 it does not give .I want someone to be found send here if he ever won a big amount

I'd say that casino is scamming players if winnings are not paid out. From what you wrote I just figure out that you are not satisfied with the outcome.

Something is going on here.... 9.3/10 with so many complaints!!!! I'm still wondering

Allow me to remind you that there have been only 8 complaints in total and 5 were rejected, so only 3 left, and 2 were already solved. 🙂 That's actually quite good.

I insist that someone come out and say that they have won from this casino. Otherwise you probably deliberately have a high percentage in this casino

Lol How did they solve the complaints…. They force you to solve it they force you to give up because you can’t be bothered they just go in circles and circles and then they offer you crumbs you think that is solving a problem my problem wasn’t solved no matter what you’re always wrong with that casino you’re always wrong they’re always right of always got an excuse listen it’s like you giving them an excuse as well this is what I mean honestly I don’t even think I’ll be coming onto this forum either!!! I’ve already gone to other forums and showed other independent personnel and they agree with me the only people that don’t agree is super boss casino and you guys… with all due respect you tell me that you’re independent I hope so I’ve got no issues or complaints with you guys but your answers questions towards me are always biased! The issue is the doing things that are not right and always covering their tracks!

Lol your probably won’t they’ll come up with some top a reason not to pay you!