Sportsbet.io Casino - general discussion

If you want to discuss anything related to Sportsbet.io Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi dear friends,

Sportsbet.io does not pay my money since 3 december. I played over cameroon. luck was on my side and it was my first bet.My bets won then i wanted to withdraw. I tried to withdraw but it was rejected. Then my account was disabled to withdrawals. Security departmen wanted Kyc from me 2 (twice). I verified them faster then they told me that I have multiple accounts. Then they do not answer me never. Sportsbet accuses me of multiple accounts because my old email addresses are similar.I did not use any promotion or bonus.I had created an account before, but I had closed and created those accounts.I was usually losing money and when I won a bet I was withdrawing and closing my account. I was losing a lot of money. but when i wanted to have fun i was opening a new account because i closed my old account. I don't have two accounts active at the same time and live support told me that I can do it. Also, condition 10.1 said I could do it. I didn’t violate any rules. Please be awarenes about their behaviours.

I hope Daniel will help me. Not a lot of money for sportsbet.İo

Hello Snne,

you've already made the most important step - you submitted the complaint 👍. Generally speaking, if our complaint team finds that you didn't gain any unfair advantage by creating multiple accounts then you should receive your winnings.

Now stay in touch with your complaint and answer every question you'll be asked, please. Also, be prepared to present any related emails you got from the casino.

Hi friends, I deposited an amount from sportsbet.io and got free spins at the casino, I played and won the top prize worth $4000, the house froze my winnings, did not let me withdraw, asked for verification of documents and did everything, and I still sent by email as requested, I won honestly and they know it, then they sent me an email stating that I was money laundering, and unacceptable, a won amount played honestly and the house looks for an excuse not to pay and stating that I am a good person and I have money laundering since I deposited only $50 reais in the house.

Money laundering is surely about depositing much higher sums. It's good you have already submitted the complaint. By doing so, you give us a chance to review the casino's approach.

Tomas will look into the matter, just give it some time 🙏

我看到这个赌场欢迎中国玩家，但中国的网络无法进入网站，我可以使用VPN登录吗？

Google Translate says:"I saw that this casino welcomes Chinese players, but the Chinese network cannot access the site, can I use a VPN to log in?"

I'm sorry, but according to the review VPN is not allowed:

https://casino.guru/sportsbet-io-casino-review

Though it should accept Chinese players 🤔.

Sportsbet.io is totally scam. They have suspended my verified VIP account which I've been using for almost 7-8 months without any reason and didn't allow me to withdraw my funds. Then when I asked them what's going on, they told me to verify myself again with a selfie and ID card however I had already made this before. I've verified myself again and this time they claimed that I have multiple accounts. But this was my only account. Why will I need different accounts if I have one which I can use? I asked them many times why they decided something like this, what are their evidences but after that day they totally ignored my all emails and I get no answer for almost 1 week. Also I was VIP (I am even placing bets for 50000-100000 USDT and I was very big player for them) and I had a VIP manager which I can contact on Telegram but now I've realized that even she blocked me and doesnt answer.

On the other hand, I was affiliate of Sportsbet.io (Their affiliate partnership website is partners.io) and this player account which they have suspended is the payment account of my affiliate partnership. When I am trying to contact to the person who is in charge of affiliates, now even he doesn't answer me for 1 week, I guess also he blocked me. It means also now I wont be able to receive my affiliate payments which I've earned from the players which I've brought to Sportsbet.io. What's the reason? There is no. Just they wanted that.

So be aware of this fraudulent website. They can suspend your account whenever they want (for sure if you're a winner), they seize your all balance illegaly and then they totally block and ignore you from all possible ways. 

Amount scammed: I even cant login my account right now since they closed it permanently and I cant take a screenshot of my current balance. Plus from affiliate side I was going to receive payments to my Sportsbet.io play account every month in future.

Screenshots:

Some of my bets from before to show you how a big player I was:

This really sounds like a very unfortunate situation, and hopefully we'll be able to help you out at least with getting your remaining balance from your players account out.

If you are interested, you can file a complaint here 👈, and our team will try to get in touch with the casino and hopefully gather some more information about the issue.

May I ask when was the last time you were able to log in to your account?

Try to include as much information when submitting the complaint so our team is able to start the investigation as soon as possible.

I have been a long-time customer of Sportsbet.io, but my recent experience has been extremely disappointing and financially damaging.

Over multiple occasions, I’ve faced unfair situations involving the cashout option, which have collectively cost me over €10,000 in potential winnings. These were not isolated glitches — the cashout feature consistently failed, was temporarily disabled, or simply vanished at crucial moments during active bets.

Every time I contacted support, I received generic responses with no real investigation or compensation. They simply said that "the market was suspended" or that "cashout availability depends on live data," even in cases where the odds were stable and available elsewhere.

As a loyal customer, I expected fair treatment and transparency, but instead, I have repeatedly been left without any form of goodwill gesture, apology, or even acknowledgment of the repeated losses caused by their system.

I reached out to Sportsbet.io requesting a fair bonus or compensation — not to cover all losses, but as a gesture of fairness for the multiple failed cashouts. My request was ignored.

At this point, I have lost all trust in their platform. A betting site that advertises "instant cashout" and "fair play" should stand behind those promises.

If Sportsbet.io cannot even recognize or compensate for clear repeated technical and service failures, it’s hard to believe they value their players at all.

I will be forwarding my full documentation (screenshots, timestamps, chat logs) to CasinoGuru, iGaming regulators, and public consumer forums, to make sure other players are aware of how easily these issues can happen — and how poorly they’re handled afterward.

Summary:

Repeated failed or unavailable cashouts (losses totaling ~€10,000).

No compensation or goodwill gesture despite being a loyal user.

Customer support offers no accountability or real explanation.

I will not recommend Sportsbet.io until they take responsibility and improve their fairness and transparency.

Final message:

All I asked for was fair treatment and a simple goodwill gesture after continuous system failures. Instead, I was ignored. I hope this review warns others to be cautious with Sportsbet.io.

I see that this concerns sports betting, so I'll say straight away that if you're looking for help from us, you won't find it, but I can give you my opinion. 

Cashouts and similar things on tickets may not be guaranteed, even if the casino advertises them. There were times when I used to bet too, and I could have been one match away from winning everything, but they let my ticket without any cashout entitlement. In my opinion, it's always a casino tactic to make it harder for you to win more money for a certain period of time. 

Maybe it's just a tactic to make sure you don't win more money. For example, if you bet on soccer, you have 80 minutes, your team is winning (home) 1:0, but (the visitors) have been pushing for 10 minutes and you have a bet on the home team winning and you're watching it and you want to cash out because you don't have a good feeling, so I know that this could be exactly the situation. 

The casino doesn't have to give you any bonus or anything like that for such things, but I understand that it's a frustrating experience.