Spinsy Casino - general discussion (page 4)

So, how come you play with your partner's account?

You know that it is against the terms, right?

I’m posting for her

Oh, now I understand.

Unfortunately, if she needs some help from our complaint team, she has to do it herself, you know.

I have submitted several complaints during the past weeks.

my first withdrawal request was on the 12th of July

and the other 2 following soon after.

I have spoken to "live chat" several times with no success.

i have been told be "patient" and I have had no transparency at all during this whole process from the online casino (Spinsy)

Hi, is that all the casino told you to be patient and nothing more? I'd say that wouldn't be enough, so I'd be pretty angry if I only had to wait over two weeks.

Was there no need to send any documents to the casino or anything like that? 

It was definitely a good move to file a complaint and I strongly believe that they will be able to help you if the casino continues to delay your withdrawal. 

Tomas has already replied to you, so you may as well give an answer to his questions as well. 

I hope this will be resolved soon.

I have problems with withdrawals the first withdrawal

They did it in three days, but now, since July 22, I have had my first withdrawals and they keep giving me the runaround, saying they are saturated with withdrawals. I hope someone from the casino gets in touch with me here or by email. If it is resolved, I will post it here.

I have pending withdrawals to the oldest date, July 22nd, and they keep giving me excuses that they have a high demand and they don't give me a solution at Spinsy Casino.

If anyone from this casino can contact me and we can work this out, I'll post it here.

So, the only explanation from the casino is that they have a high amount of withdrawals, right?

Did you request the same amount as the first withdrawal? 🤔

Hopefully soon they will be able to process it if it is really just because they are overloaded. Otherwise our team will intervene.

The first

It was €300 and they made it in three days. Now I have three withdrawals of €500, the oldest is from the 22nd. Today they told me that they requested it urgently.

I imagine this is very disappointing. On one hand, the casino may be honest with you, but I believe we both feel that this delay is just unfair. Please hold on. The complaint you submitted should help if the casino doesn't improve its efforts.

They sent me this in the email yesterday…and so far I’m still the same.

Thank you for your response and for sharing your concern.

We fully understand the concerns you may have reading forum comments and want to assure you that we are actively working to process all pending withdrawals as quickly as possible.

Our Finance Department reviews each request to ensure everything is in order before authorizing payment. This involves additional security checks, which can occasionally cause a slight delay. This procedure is outlined in Appendix 6.16 of Section 6 of the General Terms and Conditions.

To help you as quickly as possible, I have personally sent a follow-up request for your case. Please note that requests are processed Monday through Friday between 8:00 AM and 7:00 PM, and payments can be completed at any time during these hours.

Once the process is complete, the payment status will be automatically updated in your transaction history, and you will receive an email notification confirming the successful completion of the transfer.

We sincerely appreciate your patience and understanding while we complete the procedure.

If you have any additional questions, please feel free to contact us via email at [email protected] or live chat.

Where are we at with this please?

Well, I'm still the same, I talk to them every day and I have all the transcripts saved. In short, they tell me that it's in the final payment process but that they're late with the payment and that I shouldn't worry, but it's always the same. For now, nothing. Tomorrow, Monday, I'll write to them again.

If there is nothing happening until the timer is out on your complaint, our team will intervene, and hopefully we'll be able to push them to pay out your winnings.

I'm not quite sure I understand your question, actually.

Please update us about the situation.

It is no longer necessary. Last night I spent the withdrawals... I no longer have pending withdrawals because I have spent them. Thank you for your interest in my matter.

Hey I haven’t spent any of my winnings and have decided to just wait.

no response yet as of today.

they don’t ask for documents or anything.

i have chat logs saved and screenshots

I've been waiting for my €1,500 for a month.

Up until three weeks ago, they didn't ask me for anything and kept making excuses. Now they're asking me for documentation, which I've already provided and keep providing again, and they still haven't paid me my money.

Can’t you intervene now it’s been a month almost since first request and Spinsy just respond with same reply we have delays and will be done in 3 days but have heed this time after time now