Spinscastle Casino - general discussion (page 9)

Did you receive your withdrawal?

From spinscastle casino?

No, I haven't been careful, there are fraudulent casinos.

Hey, are you asking everyone because you're waiting for money here too? If so, please at least tell me it's not much.

Feel free to describe the situation to me.

Currently waiting for a withdrawal from SpinsCastle Casino. I felt skeptical as I’ve deposited before but had no other issues like if they to take more money or anything. Which they haven’t. But anyway I’m waiting for a withdrawal for 4 days now and their timeframe is 7-21 working days I won this withdrawal through a bonus fully wagered everything. That’s why I’m now all over google trying to figure out if this casino is legit. I’m scared now.

The casino has a pretty bad safety rating, and if you’d dug a little deeper into this thread, you’d have seen players who barely received any money at all. A few of them may have received some initial withdrawals, but they were small, so I still considered that a success. However, I haven’t seen anyone get everything back unless they only had a small amount in the casino.

I’d love for you to be the exception, but I’m afraid of that too.

My advice for you is, never play in casinos with this kind of safety index. 🙁

is it safe completing the KYC?

Hi, it's hard to say. The casino has a 1.4 safety index, so I don't know if you'll be able to get your money out if you win anything there, and you'll need to verify your account to withdraw it. Generally speaking, it shouldn't be risky, but I wouldn't bet on it. I wouldn't even bet that you'll get anything from this casino.🤷‍♂️

Hello everyone. I have both positive and negative experiences to share. My three withdrawals (two €500 withdrawals and one €1000 withdrawal) were all credited to my account on the second business day (via bank transfer). However, I've been waiting for almost three months to close my account. After several emails over the past few days, I finally received a response from the support team today, confirming that my complaint has been forwarded to management and is being reviewed. I don't really expect a response, but we'll see.

Did you really get that much money from this casino? Do you have a screenshot? So far, almost no one has received any money, or there’s been only one withdrawal that was smaller than the ones you’re describing. I’d like to see proof that this actually happened.

As for closing the account, after so many months, I’d expect it to be closed by now, not just a response from them. I’d appreciate it if you could let me know how things are going and whether you’ve resolved this.

The money was indeed transferred and has landed in my account. My account is still open, though. The first request to close it was on April 7, 2026.

Well, that's a surprise to me, since players usually share the opposite kind of experience, but I'm glad for you. In any case, if you need help closing your account, you can contact our team. Maybe we can work something out.

I would like to do that, and I've done it before. But unfortunately, the casino doesn't respond to inquiries...

Oh, sure, in that case, contacting us probably won't help. In most cases like this, we also recommend filing a complaint with us, and if the casino doesn’t resolve the situation, it gets black points and its safety index drops even lower. 

But in your case, it’s probably important to close that account, which I’m not sure will be possible—and especially since you’ve already filed a complaint with us, I doubt the casino would even try to resolve anything.