Spinscastle Casino - general discussion (page 4)

You can try to submit a complaint here with our team, but I am not really sure if it'll be possible to do much according to the safety index of this casino.

You have nothing to lose, though.

Here's the link just in case.

Thanks, but I've read that their sister site spinsheaven has had complaints from casinoguru and no luck.

Real shame as it has all the big games and providers, looks legit, but it's one big scam alongside the sister sites.

£4k that's never going to be seen.

Well, to be honest, basically both those casinos possess the very same terrible reputation, so it is just an optional step you may take. Since it is for free, you really do not have much to lose.

I understand it is not a very convenient argument, though.

Did you also see the Safety Indexes, perhaps? In my opinion, it is better to search before the deposit is made and problem occurs. 🙁 Just saying. Hate to see the money gone.

Has anyone had any luck getting their money???

No, and no one will have any luck. I've been waiting for my money for over two months.

For anyone in any doubt that this is a fake site, and for any of those (including me) holding out a bit of hope for some money back, can confirm this site is now 100% a scam.

https://www.casinomeister.com/forums/threads/global-games-tech-ltd-mad-entertainment-bogus-licensing-claims-rogue-casinos.101297/

Hello.

Could you please describe the entire event here? You see, this is not Casinomeister at all. 🙂

Did you also see our warnings?

https://casino.guru/spinscastle-casino-review

What are your thoughts on that?

0.8 should be changed to 0, or even better a simple do not use, it's a scam.

Deposited money, won £4,000. A month went by, same old excuses, verification checks. Got blocked from their chat. Checked it out further across other forums, and no one gets paid out. Games are cloned, whole site is a scam.

Would be good to put a warning here about the Curacao licence and Barge Straat, it's a common scam.

Hello, and thank you.

I know where this comes from, I believe. Still...

Now, please consider the logic behind the review page: since the information about the license is on the same page, we consider that appropriate information, because if you think that 0.8 out of 10 is good enough to bother about whether such is ever licensed, there is not much to help avoid the site.

You see, the values are based on factors mentioned in the review; it not just that all "bad" casinos automatically go to zero. If you care, you may delve deeper: https://casino.guru/our-casino-reviews

If you submit your complaint and the casino won't respond, the Safety Index may fall even lower.

Do you like the idea?

No - when a casino is a scam, there shouldn't be a single positive, it should be in big letters do not use this casino, it is fraudulent. It's not a bad casino, it's a scam casino, there is a difference.

Ok, I guess it is better to let go. DId you notice the complainant I mentioned?

Yes I did. But no point in complaining, they do not respond to emails.

Ah, I see. It's just that, in my opinion, a Safety Index of 0 out of 10 would be more satisfying. But, I suppose you're right. It would be more of a gesture.

Well, I can understand Carlos555.

In the case of a clearly fraudulent site, as in this case, it is even better to warn.

Of course, 0.8 out of 10 is very little, but 0.8 is not 0 either!

And on such clear pages there should clearly be a 0 and a warning about "no payout"!!!

We are all gamblers, even 0.8 is a chance, because it is not 0 😉

This casino won't pay out anything to anyone, and no complaints will help, neither here nor on Askgamblers or anywhere else. There is NO RESPONSE.

Hello!

You're absolutely right that it's important to warn others about untrustworthy casinos, and we're glad to see players looking out for each other. That said, our Casino Safety Index isn’t about giving hope through low odds, it's not a game of chance but a structured rating based on many factors, including complaints, licensing, terms, and more.

We rarely give a score below 1 unless there’s a pattern of extremely serious misconduct. So 0.8 is already very low and clearly signals that this casino is not safe to play at.

But I get it and that's why I wanted to refine the situation into a direct complaint, through which the Safety Index may be lowered even further.

As I said, I got my money

Either you are very lucky, or part of the scam.

No one else has received money.

i wrote some time ago that i also received my winnings BUT it was a long time ago, the amount wasn’t that big and I didn’t continue to play since then after reading reviews.

Maybe once in a while, they do respond just so they have proof that they’re not a complete scam.

Well, unfortunately, I fell for it too. I've been waiting 28 days for my 1,000 euros. Always the same excuses from Fiona, the chat bot, and occasionally Susan.

Since there are a lot of payouts, please be patient. I've given you until Wednesday, so we'll see what happens. You can forget about email contact.

That is a long time to wait, really. Have you thought about filing a complaint, or will you wait until Wednesday and then do it?

Is your account fully verified at this casino?