Spinscastle Casino - general discussion (page 2)

We'll wait with you, for sure.

I just asked again, the chat just wrote this:

"Your withdrawal has not exceeded the estimated time frame, we kindly ask you to wait."

I don't think I'll get my money so quickly, I'll get back to you on Monday.

Asked again today - nothing new apart from a detailed answer as to why it takes 21 days... cases of fraud, account, transfer, gaming etc.

That's why it takes 21 days because everything has to be checked thoroughly. It's supposedly for my safety and the casino's safety. It's completely normal! Any casino would take that long....

This would be the third casino that doesn't pay me my money within a week! It's tough when your hands are tied with this online crap (sorry).

You seem to be a really annoying customer.

Just wait, I did that too.

Well, unfortunately, it is like that; it takes longer when the game provider checks the games you have played.

I just hope that everything will be fine and you will have some good news soon.

I think you're doing fine... it does make a DIFFERENCE whether you wait 4 days like YOU or 14 days like I did!

And during this time I have contacted the chat three times, I remember some of your posts in which you reacted in a similar way (Betsolino).

If you're also waiting for money from 3 casinos (for more than a week despite verification), I'd like to see you!

Has it ever helped to constantly contact live chat and ask about withdrawals?

So, on Tuesday, the 21 days are up, and unfortunately, there's still nothing new – my payout is still being processed. So here's my question:

When is the best time to file a complaint? I read something about # somewhere here.

"after 14 days" read.....

I'm sorry that you have no news at all.

Please feel free to file your complaint at any time here.

got my 900 in 48 hrs

i don’t understand. you all complain about this casino but still continue to play, ask for refunds, try to scam the scammers and get in trouble for it. not worth it! just play someplace else.

That is pretty good.

Which payment method did you use there?

tink (bank)

Bank transfer, right?

yes.

I didn't cheat, and their terms and conditions state that payouts take 7-21 business days, excluding weekends! It's great that you got your money. I played with a bonus, so maybe that's why. But calling me a cheater or anything else is rude—what's happening here in the forum.

I have now officially filed a complaint.

Edit: It's crazy how much everyone talks when their money arrives. I also took a look at your profile, 9mkpr. Please don't act like YOU never complain!

and because I'm a stalker according to xSirous169, I asked again and got an interesting answer.

i didn’t play with bonus and i no longer play with them. i was probably lucky to get my money. i also don’t speak German so appreciate a translation 🤣

It's good that you have filed a complaint now. Our team will thoroughly investigate the whole situation, and hopefully soon we'll learn more about it.

Please reply to some additional questions there whenever possible.

There's still nothing new, and my complaint is also progressing rather slowly. I wanted the email address of the finance team so I could email them, but I can't get it.

I see they just wrote you a pretty general answer. Did the casino do any security check for you or you don't know anything about it? 

As far as complaints go, there are quite a lot of them, which means that we can't get to the player right away when he writes off and that's what the timers are for. 

But I hope that soon we will know more, or the casino will be contacted by us.🙂