Spins Deluxe Casino - general discussion

If you want to discuss anything related to Spins Deluxe Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, has anyone received a successful payout from the casino yet?

I have a €700 payout, which has been on the status accepted since August 1st, 2022, according to support, the payout then takes 24/48 hours.

Now there is some error, the support via mail has not yet answered.

Stay tuned and hope for a quick payout. Then I will share my experience.

Hello,

I hope you will get your winnings soon. What sort of error are you getting, please?

Furthermore, has your account been fully verified?

I hope so too!

First my payout was accepted and buy live support is already on the way.

Now I have the error 'Fixipay error: line 1: The Merchant field is required' on my pending withdrawal.

When I paid out, I entered everything correctly. I then emailed asking if there was a problem with the payout and if more information was needed, but no response. The live support only replies that I should be patient.

I'm already verified.

To me, it seems like the casino has some problems with the payment provider, and that's something the chat operator can't fix.

Did I understand correctly, that you were told that the withdrawal is already on its way?

Yes, I was told that with the status 'accepted', the payment is already on its way and will be on my account in 24/48 hours. That was on August 1st, 2022 and nothing has happened since then.

Support doesn't answer my emails either. If it takes longer, no problem, then you can tell me. The main thing is that the money comes...

where did you get the information about the problem with the payment provider?

My payment should probably be finalized and completed on Tuesday. I will keep you up to date

Hello,

I would say that if the error says something about the Fixipay error it may be related to a payment option error, could be technical, or on the side of the payment provider. I have not received such information related directly to this casino, however. It was linked to casinos in general, but it rang the bell.

Hello,

ok, let's wait till Tuesday then. 👍

Hi. No payment has arrived today either and the status is unchanged.

I asked in live chat & was just teased that they didn't have any info on this & when I tried to contact finance they just said 'if I can't read and should I wait'. The live chat has been absolutely no help so far and no response to emails for 2 weeks. I must have already written 5 emails.

Initially I wanted to give a good rating as everything went smoothly. Due to the current status with the payout, I'll wait until the end of the week. Otherwise the originally good rating will become a complaint!

I think that you should submit the complaint. I get the feeling that you would need further help.

Kindly, click this link and create your complaint.

What do you think about it?

Hello, I will wait until the end of the week. If nothing happens, I will open a complaint.

Hello there,

I think this is reasonable. Let's by the end of the week then.

Actually got my money today! 👍

The long wait is over. 😆

That is great! Now that you got your winnings, do you plan to keep playing there? 🤔

Please tell me how a casino that have no license and have fake slots/rtp still have 5.6 in score? I allways use your site,codes and links. But now i dont know if i will keep doing that. You Cant just give score based on complains thats given to your site…

No, I will no longer play at this casino. But this has nothing to do with the casino, since I received my payout, everything is fine here for me.

That's because I generally want to refrain from the second leg.

Hello,

just check the reputation explanation tab, please. We explain everything clearly and openly.

In case you want a more general approach, kindly check the article "How we review online casinos"

It's all there. We review each casino very carefully and its score is not only based on submitted complaints, we approach this matter more methodically.

Let me know what you think about it.

Well, that sounds fair enough.

I wish you only the best 🙂.