Spinpolo Casino - general discussion (page 2)

Just as I mentioned, ask through the dedicated button to reopen the previously closed complaint and challenge the casino. Please do not ignore the complaint further, please. (That's actually the only thing that went wrong the last time.)

https://casino.guru/complaints/spinpolo-casino-player-struggles-with-account-verification 👈

Where can I find the button?

Its in the complaint - right at its end, I guess - if that feature is available for this specific case. I would love to send you screenshot, but for security purposes, only you can see and use this button for your complaints only.

Hiya same here I've been trying to withdraw my money for ages now like everyone else I've uploaded everything now asking for my payslips definitely scamming people but I will keep trying because I've actually won 10 thousand pounds that's a lot of money to walk away from but too be honest don't think I will see a penny of it just hope they don't sell my details on 😞

£10,000 is a substantial amount to have tied up, especially when you feel you’ve already provided everything requested.

Payslips can be requested as part of checks on where your deposited money came from. That request alone doesn’t establish that the casino is scamming you or selling your details. However, they should clearly explain what still needs verifying and whether the documents you previously submitted have been accepted.

When did you first request the withdrawal and start submitting your documents? Have you already sent the payslips, or is that their latest outstanding request?

We normally allow casinos around 14 days to complete verification and process withdrawals. If you’ve already been waiting longer than that without meaningful progress, I’d recommend submitting a complaint here, so our team can assess the delay.

In the meantime, try to leave the withdrawal requests in place and avoid playing with the remaining winnings while this is being sorted out.

Hiya it's been going on for 8 weeks the last 2 weeks I've sent my payslip and they keep knocking it back so I've sent it again and retired withdraw again 😭

In that case, I’d say submitting a complaint would be a good step.

As for the documents you need to send to the casino again, did they explain why they were rejected and what you need to do for them to be accepted?

They said they weren't accepting screenshots but my payslips password protected and I didn't want to give them the links because it has my national insurance on

It's 9000 in the account I thought I had 10 but it's still a lot of money to lose

Once you enter the password and can view your payslip, is there an option to download it or save it as a PDF? What file format does the casino require?

I think that might work. Alternatively, you could convert it to PDF if they accept that format.

Ok will have a look thanks 👍

Yeah we will see if that's possible. It was just an opinion.

Well, good luck with your situation. 🍀