Spinpolo Casino - general discussion

If you want to discuss anything related to Spinpolo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Spinpolo is a scam casino, which operates with names Spinpolo44, Spinpolo98 and Spinpolo111.

I warn all players, don't waste your money on the casinos operated by Win Top Ltd, Winstrax Ltd.

If you win, you will not receive your withdrawal. These casinos will never verify your account, cancel the withdrawal again and again.

They have canceled my withdrawal 3 times, although I had uploaded all requested documents many times.

You can find all sister casinos which operated under the same license:

https://sistercasinouk.com/sister-sites/spin-polo/

Stay away!

Hi, my question is, do you know why your documents weren't accepted? The fact that the casino canceled your withdrawals might be mainly because of that, so it would be good to know. Didn't they tell you anything?

I've uploaded all the documents multiple times – as images, as images of printed documents, etc. The same requirements are repeatedly stated, and the documents are rejected without reason. It's obvious the casino is using a loophole: no matter what you upload, it doesn't help. Players complaining about the same thing in other cases: verification is impossible.

The strange thing is that before my first deposit I had to verify my account with an ID card, a selfie with my ID card, and proof of address. Everything was accepted, and only then could I make a deposit.

And now the exact same proof of address is being rejected. This alone shows that the casino definitely intends to prevent payouts.

The internet is full of complaints that the operator Win Top Ltd and Winstrax Ltd are only cheating with their fraudulent casinos (Spinpolo44, Spinpolo98, Spinpolo111 and all other sister casinos).

I completely understand your frustration, especially when you feel like you are repeatedly submitting the same documents and still getting them rejected without a clear explanation.

Verification is always a necessary step before any withdrawal can be processed, even if your account was already verified before your first deposit.

The key issue here is exactly that, there is no clear explanation from the casino as to why your documents are not being accepted. At this point, neither you nor I can say for sure what the exact reason is.

Our complaint team will assist with your case further and contact the casino directly to clarify the situation. Hopefully, they will provide a proper explanation, and this will allow the verification process to be completed so your withdrawals can be processed.

For now, I would recommend staying calm and waiting for our team to investigate and update you through the complaint thread. We’ll do our best to get more clarity on your case.

It has already been 16 days and the payout has been cancelled for the 4th time.

These operators do the same thing with all their casinos: payouts are repeatedly canceled, and verification is made impossible. Below are examples from Trust where Spinpolo44 and Spinpolo98 casinos, just like Spinpolo111, are committing the same fraud.

Casino Guru has also received other complaints alleging the same fraud.

Therefore, all casinos run by these fraudsters should be blacklisted.

Yes, you already wrote that to me yesterday, so I said we need to focus on the complaint. Right now, it probably won't help us to keep going around in circles and talking about the same thing.

I understand your frustration, but it looks like we'll have to wait and see how things develop.

Same situation... verification loophole, constantly rejecting or requesting resubmission of already provided documents.. They requested a babk statement showing the deposits.. clearly shown !!! They are just avoiding payment .. multiple times

Same as everybody else

Thieves

Well, to be direct, I would lodge a complaint just as the other player did. The more cases, the more pressure. there is the 14-day rule, but technically the initial request can be lodged anytime. Just saying...

Spinpolo are the biggest criminals. Account verification is impossible—it's always rejected, even if the documents are in order. You NEVER see your winnings!!!!

I CAN'T FIND WIN TOP AND WINTRAX ONLINE.

Did you perhaps receive an email from the licensor of these criminal spin polo casinos?

UPDATE !!!

I was on holiday abroad for about 4 weeks, so I couldn't write here.

I finally received my payout. It took almost two months, but in the end I got my money.

First things first: Don't give up. Keep uploading the documents and keep contacting them via chat and email. If you remain persistent, they will eventually give in and pay out.

The casino does not respond to complaints on review sites. You have to stay on top of it yourself and write in the chat every day.

Here is the link to the list of all Spinpolo's sister casinos, which are operated by Wintop Ltd and Winstrax and are just as fraudulent.

https://sistercasinouk.com/sister-sites/spin-polo/

Those damned scammers aim to make the player give up in frustration. That's precisely why you shouldn't give up.

What you're writing here is absolute rubbish!!!! This casino is an organized fraud: I've been trying to verify my account for two months: things that are correct and marked as verified today are then deleted and requested again: and this has been going on for over two months: what's happening here is organized, deliberate fraud: can you tell me who I can contact and is there any way to prosecute these criminals?? Thank you

Nice cas

What I wrote is not rubbish, but the truth.

I fought for almost two months, from June 8th to July 24th. I also filed a complaint here and wrote several posts saying that the casino is a total scam.

At the same time, I didn't give up. Here on Casino Guru, you can also read that the casino rejected my documents six times, and I uploaded them again and again.

Even after the casino had verified all my documents, it cancelled the payout and demanded another selfie.

I believe I uploaded all the documents at least 8 to 10 times.

And on July 24th I received my payout.

Here's the proof. My withdrawal was cancelled eight times. I didn't give up, and in the end, I got my money.

There's practically nowhere to stop these criminals. They have licenses from elsewhere, they're based in another country themselves, etc.

Sorry, I didn't mean you, but Jaroslav, the pointless admin here.

Great that you got your money back. I've had the exact same experience as you and have been a member since June 9th, but there's no way to verify my account. Now they want me to upload a photo of my passport and a number. These criminals should be punished, but I guess there's no chance. I'm still going to file a report. We'll see. After all, I'm talking about €4,500.

Hello, I get you have a very negative experience with the casino, and I honestly did not find a trace here that anyone, including Jaro, would ever question that. Instead, you were kindly asked to be patient and not to give up with the complaint. Perhaps you are not very aware of how a forum is actually different from the complaint feature, but in any case, I hear what you're saying; please keep it civil.

We all hear you here, if that helps. In any case, feel free to reopen your complaint once you are ready.

This isn't about a complaint, but about a casino that is deliberately and intentionally cheating. This is organized crime. The chat only gives you pre-written answers, and there seems to be no other way to do anything about it. I'm talking about winnings of €5,900, but after more than two months, it's impossible to verify my account, and these criminals are cheating me.

I get that, but since we haven't been through this, the complaint is a transparent way for us to witness the cheating you experienced. It's not about disagreement; it's just about proving the casino wrong in the first place. You are welcome to seek help, but you need to stay in touch with the complaint; that's the main necessity. To be more direct here: It's pretty much pointless complaining on the forum without challenging the casino, which you claim has been cheating you.

We just aim to help through investigation.

And what am I supposed to do now??