Spinorhino Casino - general discussion

If you want to discuss anything related to Spinorhino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I am currently experiencing serious issues with withdrawals from Spinorhino.

My withdrawal of €9575 has been delayed without any clear explanation. I only receive standard responses such as "internal processing" and "high priority," but no specific information, no timeline, and no transparency.

All requested verification steps have been completed, yet the payout is still not processed.

This lack of clarity and repeated delays are extremely concerning, especially for such a significant amount.

I strongly advise others to be cautious. I will update this review if the situation is resolved and the payment is completed.

Spinorhino UPDATE: I have contacted support multiple times, but I only receive generic copy-paste responses such as "our relevant department is working on it" without any specific information. 

I explicitly asked: 

- whether my withdrawal has been approved 

- what the exact status is 

- and for a clear timeframe 

However, I did not receive any concrete answers even I am fully verified.

Hello, I reckon you could not see this casino review, so let me add that we also warn players to steer clear of this casino. Based on the findings, it is a very hazardous place to deposit and also should currently be under maintenance, which means it's not very operational. 🙁

Would you say you managed to speak with a real person?

Probably not, since the answers were just copy and paste, and my question about a timeline was never answered. It seems very much like a scam. Unfortunately, I only noticed the bad reviews too late. It was mistakenly shown to me as part of a casino chain, which isn't the case. Can you help me?

Update: https://spinorhino1.com does not reply anymore to Chat or Emails.

I can see that you have already submitted your complaint, so our team will try to get in contact with the casino as soon as possible.

Unfortunately, when it comes to casinos with such a low safety index as this one, we did not have much luck because they didn't want to communicate with us, and therefore, we were unable to resolve our users' complaints.

But we need to wait and see how it will go, so please be patient, and you will be informed about what to do next.

Thank you. If you need any further emails, screenshots, or chat transcripts, please let me know. I have documented everything accordingly.

Our complaint team will surely inform you what is needed; do not worry at all.

Update: The payout is still pending. Nothing is happening. Just copy-and-paste excuses about the delay without any reason. Verification is complete and confirmed. Bonus was not used.

Unfortunately, as of now, there is nothing that can be done. We need to wait.