Spinfinity Casino - general discussion (page 2)

Yes, this is suspicious, but just suspicious at best.

I'm having the same feeling every time I see "top-notch", to be honest.

Hi there ,I someone is saying my review on here for spinfinity cherry jackpot roarin 21 casino max is suspicious? Well I can say it’s not because I won a lot of money from them and had no problems with payout. I was just excited the day I wrote the review. Sorry if someone thinks it’s a scam . I just felt the need to clarify it’s not a fake review …Thanks ,

Joseph S . My username is slicksallin1979 btw

Hi there!

I'd like to thank you for getting engaged on this subject. For me, this is the first time I've seen such a response. 👏

Each time our team reviews freshly submitted reviews, the main point is to fairly consider their values and the quality of the provided information. Aside from that, we keep asking ourselves, "Has this player truly played there?"

Our latest addition to the submit form, the username or email the player uses in the casino, was created to help us deal with this question.

Generally speaking, the casino's quality may change, and not every player has to be satisfied like you were. 🤷‍♀️

I'm glad your review is genuine; this is what matters, I'd say.

Hi, to tell you the truth I don't know what you are talking about because all your user reviews you have written so far (3) have been approved. 

I was just wondering if you were responding to a player's reaction from a few months ago ? If so you can use the "reply" feature so there is no confusion. 

Anyway, I think that if you replied to the player as I said, it was explained by Daniel and everything is fine. 🙂

Yes it was a players reaction thinking I wrote a fake review. No biggie . Thanks 😊

I understand, no worries then. Have a nice day. 🙂

They wont pay

Hi, could you describe your situation in a bit more detail?

You posted under this particular game, so does that mean you played it at a specific casino and ran into a problem there?

Please tell me a little more about what happened so we can look at the situation together and see whether there’s any way we can help.

Hi [Name],

Thanks for reaching out. Here is the exact situation regarding my dispute with SpinFinity Casino on Casino Guru:

The Win: I fairly won a little over $8,000 playing with my own straight cash deposit. I requested the payout, and the cashier interface initially showed that everything went through successfully.

The Casino's Claim: They are now refusing to pay, claiming I violated a coupon or bonus rule.

The Reality: I absolutely did not use a coupon. As an experienced online casino player, I know exactly how coupon restrictions work—if a coupon had been active, the system would have automatically capped my max cashout or balance long before hitting that amount. Furthermore, my actual cashback coupon didn't even trigger

The Mediation Issue: The Casino Guru representative handled the case with a clear bias. Instead of looking at the clear technical contradictions I pointed out, it felt like he was actively working to protect the casino rather than objectively finding the truth.

From what I can see, this case was already handled and closed back in 2024.

Michal reviewed it at the time, communicated with the casino, and received the information needed to make a decision on the complaint.

So unfortunately, since the case was already properly reviewed and a decision was made, there isn’t really anything further we can do with it from our side now.