Spinbookie Casino - general discussion (page 2)

Spinbookie just kept 1843.52 soles, I had bad references about this house, but I trusted them since my account was validated and I had already made a withdrawal.

The second time I wanted to withdraw I waited more than a week and it didn't proceed so I cancelled, then I made two more attempts and it didn't proceed either, I tried through astropay, crypto, I wrote to support and they told me they would look into my case but I never received a response.

On Sunday I tried to withdraw again since they had enabled bank transfer, and today I get a message telling me that they will keep my money since I am hiding my identity using VPN, which is false, I only use my cell phone and I have no idea how to use the VPN.

In short, the people in this house are shameless thieves. I am writing here to warn others not to fall for this scam, since, as I see in other comments, they do not return the stolen money.

This situation at the casino doesn't seem good at all to me.

May I ask when was the last time you were able to withdraw the money from there?

I believe that this is an interesting case for our complaint team, and they will surely be more than happy to look into it deeper.

So, would you like to file a complaint here, and hopefully together we'll be able to get to its best resolution?

It is completely free, and all you need to do is follow this link and explain the whole situation.

Please let us know how it goes.

Following a suggestion from someone on this page, I made my complaint about this casino and the robbery that it committed against me.

After providing screenshots of emails and failed withdrawal attempts, the staff of this page named Michal says that he contacted Spinbookie and that he actually verified with the information that Spinbookie provided him, that I have created not one or two accounts, but multiple accounts with the same IP, and that all of those accounts had a similar game pattern.

Also, I have claimed the same bonuses in all of them. Was I crazy or what? This house only has a welcome bonus and a weekend bonus that I applied once or twice.

In short, they made me waste my time, do not waste time complaining here, I get the impression that they work together, there is a reason why this Spinbookie house has such bad references, there should be an organization where you can report these houses that believe they have a lot of authority to do or undo with the money of those who trust them.

As a recommendation: this page should show those who submit their complaint the information provided by the casino so that they can compare, otherwise it gives the impression that this page is also a fraud.

The casino has provided evidence that multiple accounts were made from the same IP address, as mentioned in your complaint. That is why Michal had to reject it.

Is there any possibility that someone else could open up these accounts, perhaps?

Only this way it could be explained, you know.🤷‍♀️

It's funny because two houses in the same group said the same thing about my winnings and blocked them. It looks like they're really ripping off users and making up nonsense excuses for it. Stay away from these guys!!!

Can anyone tell me if Famagousta casinos have been hacked or something similar because they are not normal lately, it seems to me that thieves have taken over the casino network, it's super weird!!!

No chance, since I only logged in through my cell phone, it is the only way, so it seems strange to me that I logged in through the same IP. Apart from that, how do you explain the deposits I made that never reached my account? I wrote to them and they never responded about that, was it also because of the IP?

It is clear that this house is a scam. There should be a regulatory body to stop fraudulent casinos like this one from operating, reviews from other users confirm this.

Did you experience something in this particular casino as well?

I hope that there won't be anything serious happening. What you mean they are not normal, though?

Unfortunately, as there was a proof of 3 accounts opened from the same IP, we are not able to help in any way.

And also, when it comes to the deposits, the best way is to contact your payment provider to have it solved.

Have you done that?

That's right, I was told the payment was processed successfully.

Please clarify the following for me:

- If Spinbookie says my account was opened with the same IP as two other accounts, then.

Why didn't you block my account once I created it?

Why was I able to make a withdrawal previously?

And if supposedly according to them I used VPNs, which I understand is to mask the IP address and location, why would I have the same IP as other accounts?

Show me that evidence, they are the ones who handle the information and it is easy to edit it to be right and show casino.guru what suits them, since they do not have an authority that can force them to show true information, and you are only mediators who have to accept the information they give you since you have no power over them.

Anyway, I have already accepted this huge loss of money, so my complaint is really about the lack of respect for people who Spinbookie shamelessly steals their money from without anyone being able to sanction them, and that they continue to do so since the complaints continue. My intention now is to warn potential new players.

I hope next time you will avoid such situations.

Yes, they confiscated my winnings at Nalu Casino and Treasure Spins with the same false argument. I never used Vpns and I never used strategies to cheat the system and win more. What would be the reason for that since I was making a profit? Am I stupid now?

We players are left with no defense against these arbitrary decisions because they don't let us defend ourselves. Their decision is final and there's no disputing it.

Another thing that has puzzled me is that I've been receiving a lot of emails from another Famagousta brand asking me to open an account at that casino (Ohmyzino), I've never received so many emails from their casinos as I have lately. There's something strange about them!

Just that this is an official thread for Spinbookie, so that is why I asked if you experienced any issues there, you know. Please don't mix all the casinos together.

I saw that unfortunately your complaint at Treasure Spins was unresolved, but what about the other one? Maybe our complaint team could help you out. What do you say?

And when it comes to those emails, have you tried to block them, perhpas? It should help hopefuly.🤔

They stole more than 700 usd from me, first 169 with the same story that I used several IPs and I don't know what the hell is going on in general, now they have stolen 425 usd from me that they say is discretionary and I didn't even use any of their bonuses, now my new withdrawal of 199 usd what will they say? That it's the fault of the Martians. It's a disgusting betting house, they're thieves. I just want to withdraw my money without using bonuses and these scoundrels just stole for no reason.

I tell them that I am a single mother and that they are robbing me. They literally laugh at me and tell me that the decision is final. I ask for their complaints book and they don't want to give me anything.

All the casinos of this brand have been doing this lately, I've also been a victim of these thefts. I suspect they've been hacked, they've been super weird for a few months now!!!

Now Casino Guru will offer you to be an intermediary and unfortunately for you, Spinbookie will show them the evidence indicating that you have used VPN, and that you have created several accounts with the same IP, and since you will not have the opportunity to defend yourself since they are the judge and party, Casino Guru will only have to accept what they say.

I'm sorry, this is very frustrating; I still got robbed, I hope they pay you at least your last withdrawal, good luck.

In this case, you have the right thing to submit your complaint, and our team will review it as soon as possible. Then you will be informed about what needs to be done.

We will investigate the whole matter and hopefully will be able to help you out to get everything solved.

How long have you been playing at this casino, please, and how come you haven't done anything until now if they have stolen your money many times before, as you said?

I have already submitted my claim with photos and everything.

I've been playing for no more than 2 and a half months, in the first robbery of the 169, it happened like this I wanted to withdraw my money of approximately 350 usd, but they gave me back a balance and stole the 169 usd, out of anger, because I got angry I bet the 200 of the balance that I had left, unfortunately I won, I said well at least I can recover what they ate from me, I won approximately more than 645 usd of my real money in bets, I was writing to them and begging them to please tell me if I am breaking any error so that what they did the first time does not happen again, they told me that my account is verified but that they cannot say anything, that I request the withdrawal and that the department in charge will give me the answer, I asked for the email of the department in charge and they did not want to give it to me, I asked for the complaints book (It is attached to my complaint) and they did not want to give it to me, then I said, well I am going to withdraw only 200 usd so that they do not make a problem and What they did was give me back 199 USD of those 200, and they ate up my available account balance of 425 USD, so I searched the Internet for what I could do and that's when I found this Guru page, now that I requested my balance of 199 USD and I don't know what lie they will tell now, They have robbed me twice, the first time I looked for an internal solution, the second time I found this Guru page, and the third time we will see what lie these thieves tell to steal my money.

Wow, don't tell me, it's so unfortunate that absolutely nothing can be done and they can steal money just like that and no one can regulate them. It frustrated me quite a bit that they say they have the final decision and that there are no changes, that they literally don't bother anymore because they weren't going to listen to me.

Just wanted to add your complaint was also related to sports betting, so we could not help you anyway. That's the whole situation. I'm sorry it ended like this, of course, and I hope you will never have the same problems again.

Hello, I hate to ask but I guess it's better to know that for sure - is this a sports-betting situation, please?

It also seems like some sports bonus was orogonally involved; well, I'm asking because in such cases there is not much we can do.