Spinbookie Casino - general discussion

If you want to discuss anything related to Spinbookie Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Steer away..not paying out ...waited over two weeks for a measly 110 euros...

It is so sad to hear, you had such a bad personal experience. Fortunately, you have got your money back. On the other hand...how did you like playing at this casino? Was there anything you liked or was everything disappointing? I looked and this casino has a really bad rating. 4.8 out of 10 is pretty bad. However, it's really good that you have got money in the end. 🙂

Terrible. Notorious slow payers. KYC to harrass. Weak license. Poor communication.

Won't use again.

Hello, it happened to me that they asked me to call via Skype to verify the account, I responded everything was fine and the lady said everything was fine, I waited 1 day for an email, 3 days passed and they closed my account for not passing the verification and they only gave me what I deposited ...I don't know if anything can be done...

Hello, did the casino tell you why they closed your account ? Did you get any information or was it closed without giving any reason ? 

Can you tell us more about the situation that occurred ?

Hello...what they told me is that I didn't pass the verification, since they told me through Skype that it was fine, the only thing that caught my attention was that in the last question they told me if I bet on casino or sports, I answered only sports, and the Miss asked me again and I told her if I only sport, since I have never bet in a casino, it seemed strange to me, I contacted another guy and he said the same thing, they don't let the Skype verification pass so I don't pay, I had $210 and they refunded me 60$ approx. They don't say anything else, and I'm sure my answers were correct...I think there is manipulation to close and not pay...

I understand, but I have to say right from the beginning that if this case is about sports betting, I will recommend you sites where they could help you and where you could file a complaint, because we do not have experts in this area and we would not be able to judge such a case objectively. Here they are:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you go ahead and file a complaint let me know and you can update me on the progress. Are you up for it ? 

ahh so you can only see it here if you have played in the casino? The guy who recommended the page to me also bets on sports and you helped him with the money back...

If you only bet on sports and didn't play anything in the casino, it's obviously up to judgement of the whole situation. You also had a problem with verification, so theoretically our team could also deal with such a case. However, it is always up to the discretion of our team to decide how to handle the situation. 

So you can try filing a complaint here and we'll see how our experts decide. 

I'm of the opinion that it's about sports betting and we don't deal with that at Casino Guru as I mentioned before, so if it's strictly about that, our team will tell you. 

However, you won't get anything for trying it. 

Terrible casino, stay away from it.

I have played in more than 30 different betting houses and in none of them have I had problems with KYC.

At this betting house I have been trying to verify my account for more than a month, they asked me for proof of address which I sent and it was ACCEPTED , however they asked me for another additional proof of address haha what a joke.

Without a doubt there will also be problems with withdrawals.

Hello, I checked your complaint and the address document which was blurry according to the casino. You sent again a new photo of better quality although I would probably close it up more to see it better and sharpen it more. 

Therefore, we will have to wait for the casino's reply and see if it will be sufficient or you will have to take a new one. I hope you will be able to do it so you can get your money out.

When you have an update, let me know. 

I'll be waiting.

Spinbookie straight up took over 800$ from my account, saying I broke their terms of service. I have read it trough and can't find a single answer for why this is. They also wont verify my account and I have waited weeks. I want to get my money

Hello, is this the email the casino sent you explaining what you did ? I saw there some bonus abuse, forged documents for verification, possibly using some third party tools. These are pretty serious things, so the casino described quite a lot, although more in a general way. 

Are you aware of any of this or not ?

Anyway, if you think you did nothing wrong and you didn't break any rules, I would definitely recommend to file a complaint where a team will investigate us and see what they come up with. 

Do you think you'll go for it ? 

If so you can start one here on this link. 

I'll also add a guide that might be useful to let you know what to expect from this process. 

Good luck. ☘️

spinbookie.....Very suspicious activity. Withdrawal requests are rejected, funds are deducted from the balance, they promise to pay the withdrawals but don't. Totally unfair terms. I'm still wondering why game suppliers, money transmitters, banks enable the operation of these inferior casinos?

Do you know what exactly the reason is for rejecting your withdrawals, though?🤔 And could you tell us more about the money deduction, perhpas? I don't fully understand what do you mean by that.

Unfortunately, the safety index of this casino is pretty low, so it doesn't really surprise me that there are these kinds of issues.

I hope that we will be able to help somehow after you provide more information regarding the whole situation. We'll wait for your reply.

Hello

I deposited 40e + 80e...I got through the recycling. when the recycling was completed, the balance was 620e....from which the casino removed 300e (maximum withdrawal with bonus 8xdeposit) I accept this deduction. I continued playing and managed to collect a balance of 1500e. I made a withdrawal request for 500e (500e maximum/withdrawal). The withdrawal was rejected and 900e was removed from the balance and 600e was returned to the game account. The reason is that since I have only made one deposit of 40e, the maximum withdrawal is 15x the deposit....ie 600e. (unfair to say the least). On 20.8 I made a 500e withdrawal request, which is now pending.....it was promised to be paid on 23.8....it has not been paid yet. The customer service was also a bad experience. Casinoguru's review of this casino is completely correct. Apparently, other users have had similar problems.

Well, as I can see from your explanation, I really wouldn't call it a deduction. Every casino states in its terms what the maximum withdrawal is, especially in the bonus terms. And they pay this amount, nothing more. Right? This is your case as well.

So, is your account fully verified at this casino, or you haven't gone through the process yet?

I hope that everything will go well, even though when I look at this casino's safety index, which is pretty low, I can not say for sure how it'll turn out. I will keep my fingers crossed, of course.🤞

I got the deposit+bonus through recycling.....the casino deducted 300e from that balance, i.e. 620e - 300.....so the balance is 8xdeposit 40e....320. I continued the game and managed to accumulate a balance of 1500e and made a withdrawal request....

The withdrawal request was rejected and 900e was taken from the balance.....as a justification, since I have made only one deposit 40e, the maximum withdrawal is 15x the deposit, i.e. 600e and the excess balances are deleted.....this is really unfair to the players. Even today, the 500e withdrawal dated 20.8 has not arrived in my account.

I do get your point here, believe me. It's just that if the casino has stated those terms, we cannot do much about it. 🤷‍♀️

But if you need help getting your withdrawal, don't hesitate to contact us after the 14-day time period passes. I believe you are already aware of the procedure. Is that right?