Hello,
I fear there is no "someone" you can contact, but we can talk about her on the forum. The basic idea is that every casino has faced delay, and withdrawal speed is not part of the Safety Index unless we can prove that the casino has delayed most players' withdrawals deliberately.
In summary, both the terms and the theoretical withdrawal speed are always subject to change.
I have been on the forum for four years now, and I can tell that most posts discuss payments taking longer than what is stated in the rules; therefore, our ratings cannot accurately reflect this without investigating each individual case. However, since no one has the manpower to check every single withdrawal, we apply a 14-day limit on withdrawals associated with complaints.
From the practical point of view, I can't imagine how anyone who does not work in the casino can affect the withdrawal speed. 🙁
The best way is to keep complaining and write user reviews, which are the best indicator of the overall speed, and also check out the forums.






